Welcome
Installation Guide
Learn the system requirements, licensing and installation instructions, and how to configure and maintain BigFix.
Upgrading
The steps to upgrade the BigFix Platform.
Manual upgrade on Windows
How to manually upgrade the BigFix Platform components on Windows.

BigFix Documentation Homepage
BigFix 11 Platform Documentation
Welcome to the BigFix Platform documentation, where you can find information about how to install, maintain, and use BigFix.
Detailed system requirements
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Platform guides in PDF format
Following is a list of links to the BigFix Platform user guides in PDF format:
Common Criteria Certification
BigFix 10.0.1.41 complies with the requirements of the standard ISO/IEC 15408 (Common Criteria) v. 3.1 for the assurance level: EAL2
Getting Started
Use this section to become familiar with BigFix infrastructure and key concepts necessary to understand how it works.
HTTPS across BigFix applications
This topic describes how the SSL/HTTPS communication works in BigFix applications and links the tasks on how to configure it.
Installation Guide
Learn the system requirements, licensing and installation instructions, and how to configure and maintain BigFix.
- Introduction
  BigFix aims to solve the increasingly complex problem of keeping your critical systems updated, compatible, and free of security issues. It uses patented Fixlet technology to identify vulnerable computers in your enterprise. With just a few mouse-clicks you can remediate them across your entire network from a central console.
- BigFix Platform Unicode Support Overview
  BigFix Platform V11 gathers data from BigFix clients deployed with different code pages and languages. It encodes all data into UTF-8 format, and reports it back to the BigFix server.
- Sample deployment scenarios
  The following deployment scenarios illustrate some basic configurations taken from actual case studies.
- Requirements and assumptions
  BigFix runs efficiently using minimal server, network, and client resources.
- Types of installation
  Before you install the product, decide if you want to do an evaluation or production installation.
- Managing licenses
  You must obtain a license key before you can install and use BigFix.
- Before installing
  Before running the installation make sure that you read the following topics and run the requested activities if needed.
- Installing on Windows systems
  Now that you understand the terms and the administrative roles, you are ready to get authorized and install the programs.
- Installing on Linux systems
  After understanding the terms and the administrative roles, you are ready to actually get authorized and install the programs.
- Installing the clients
  Install the BigFix client on every computer in your network that you want to administer, including the computer that is running the console.
- BigFix Administration Tool
  The BigFix Administration Tool, also called BESAdmin, is the tool we use to perform configuration changes and maintenance operations.
- Post-installation configuration steps
  After having run the installation, make sure that you read the following topics and run the requested activities if needed.
- Managing relays
  Relays can significantly improve the performance of your installation.
- Introduction to Tiny Core Linux - BigFix Virtual Relay
  Follow the step-by-step sequence of operations needed to build the virtual machine, from the downloading of the ISO image to the complete setup and configuration of the BigFix Virtual Relay.
- Setting up a proxy connection
  If your enterprise uses a proxy to access the Internet, your BigFix environment can use that communication path to gather content from sites.
- Running backup and restore
  You can schedule periodic backups (typically nightly) of the BigFix server and database files, to reduce the risk of losing productivity or data when a problem occurs by restoring the latest backup.
- Upgrading
  The steps to upgrade the BigFix Platform.
  - Upgrade paths to BigFix 11
    The following tables describe the upgrade paths to BigFix 11:
  - Before upgrading
    Things to do before upgrading.
  - Upgrade prerequisite checks
    The following prerequisite checks are automatically run by the upgrade procedure on the BigFix Server.
  - Upgrade steps
    Things to take into account when planning the upgrade.
  - Automatic upgrade
    How to automatically upgrade the BigFix Platform components.
  - Manual upgrade on Windows
    How to manually upgrade the BigFix Platform components on Windows.
    - Upgrading the installation generator and the primary server
      From the computer where you installed the BigFix Installation Generator, perform these steps.
    - Upgrading a BigFix Server with a remote database
      Recommended steps for upgrading a BigFix Server with a remote database.
    - Upgrading the secondary server
      How to manually upgrade the secondary BigFix server or any additional BigFix server.
    - Upgrading the Console
      How to manually upgrade the Console.
    - Upgrading the remote WebUI
      How to manually upgrade the remote WebUI.
    - Upgrading the Relays
      How to manually upgrade the Relays.
    - Upgrading the Clients
      How to manually upgrade the Clients.
    - Upgrading the remote Web Reports server
      How to manually upgrade the remote Web Reports server.
  - Manual upgrade on Linux
    How to manually upgrade the BigFix Platform components on Linux.
  - Rollback
    How to roll back your BigFix Server if you made a backup.
- SQL Server parallelism optimization
  The performance of an SQL Server database instance can often be improved by small tweaks. Performance might also be hindered by simple oversights. In fact, some SQL Server parallelism settings have suboptimal default values. Moreover, they have to be re-tuned after an hardware upgrade. Other issues might arise from inadvertent hardware configurations, especially when SQL Server is hosted on a virtual machine (VM).
- Known limitations and workarounds
  This section describes the known limitations and possible workarounds.
- Logging
  This section describes the log files associated with the BigFix components.
- Uninstalling the BigFix client
  To uninstall the BigFix client installed on the various operating systems, see the following sections.
Configuration Guide
Learn how to configure BigFix according to your needs.
Console Operator's Guide
Learn how to work with the BigFix Console.
Asset Discovery User's Guide
Learn how BigFix Asset Discovery works.
Web Reports Guide
Learn how the Web Reports feature extends the power of BigFix.
BigFix Explorer Guide
Learn how the BigFix Explorer feature extends the power of BigFix.
WebUI User's Guide
Read this guide for an introduction to the WebUI tools, concepts, and terminology.
WebUI Administration Guide
Read this guide for information about installing and administering the WebUI.
Glossary
This glossary provides terms and definitions for the Modern Client Management for BigFix software and products.

Manual upgrade on Windows

How to manually upgrade the BigFix Platform components on Windows.

You should run a manual upgrade if you have:

A Distributed Server Architecture (DSA) environment
BigFix services not running as LocalSystem account
A BigFix Server which uses a remote database with Windows authentication
A BigFix environment having remote WebUI or remote Web Reports server

If you have a DSA environment, ensure that:

before starting the upgrade, all DSA servers have received the new masthead from the primary BigFix Server
during the upgrade of a DSA server, no BigFix service is running on any of the other DSA servers, as well as any process involved in the replication

Before attempting the upgrade, see Before upgrading, as you might need to perform a few preparatory steps to ensure it succeds.

In order to perform a manual upgrade, see the following sections in the order in which they are listed below.