Welcome
Rugged Device Management
Supported devices and system setup requirements.
Device Diagnostics and Logs
When operational or network issues arise, administrators can collect detailed telemetry and logs directly from the device. This enables real-time troubleshooting, remote diagnostics, and continuous monitoring of hardware health metrics such as battery and Wi-Fi status. This topic describes how administrators can gather device telemetry, access RxLogger logs, and perform remote diagnostics using BigFix MCM and the Zebra Device Diagnostics app.

BigFix Documentation Homepage
Modern Client Management and BigFix Mobile
Welcome to the Modern Client Management and BigFix Mobile documentation, where you can find information about how to install, maintain, and use Modern Client Management and BigFix Mobile.
BigFix Mobile and MCM Overview
Discover how BigFix Mobile and Modern Client Management (MCM) extend unified endpoint management to mobile devices and modern OS platforms like iOS, iPadOS, Android, and Windows 10+, all from a single console.
Guides in PDF format
This section contains links to PDF versions of all the MCM and BigFix Mobile manuals.
Installing and Configuring BigFix Mobile and MCM
Read this guide to learn about the requirements and available installation scenarios to ensure that the deployment of BigFix MCM and BigFix Mobile goes smoothly in your environment.
Deployment Guide
This document provides guidance for deploying the certificate enrollment infrastructure required for BigFix Mobile Configuration Management (MCM). It describes how to integrate BigFix MCM with Microsoft certificate services to enable device certificate enrollment using the Simple Certificate Enrollment Protocol (SCEP).
How-to guide
This section provides step-by-step instructions for setting up a BigFix environment, focusing on integration with third-party prerequisites such as Apple Business Manager and Google Play. It guides users through the necessary configuration steps to ensure seamless interoperability with these external services.
Quick Start
This quick start guide gets you up and running with your BigFix MCM and BigFix Mobile solution. It helps you secure, configure, and manage your mobile devices quickly and efficiently.
User Guide
Administrator Guide
Read this guide to learn about enrolling, administering, and troubleshooting endpoints through BigFix MCM and BigFix Mobile.
Rugged Device Management
Supported devices and system setup requirements.
- Rugged Device Management
  Supported devices and system setup requirements.
- Creating and configuring Zebra StageNow profile
  The Zebra StageNow profile enables automated device enrollment by generating staging barcodes during pre-provisioning. Key components include Wi-Fi configuration, conditional checks, remote file downloads, and automated app setup to streamline device onboarding.
- Adding Required Configuration Settings
  This topic describes how to add essential configuration service providers (CSPs) to your profile sequence, including Wi-Fi, Condition Manager, File Manager, Application Manager, and Intent parameters. Each CSP must be configured with specific settings to enable automated device setup and management. Follow the outlined steps to ensure all required configurations are applied correctly.
- Device Enrollment
  The Zebra devices can be enrolled through the following methods:
- Post-Enrollment Management
  These features are continuous, policy-driven functions enforced by the MDM agent after the device has been successfully enrolled and is in active operation:
- Device Diagnostics and Logs
  When operational or network issues arise, administrators can collect detailed telemetry and logs directly from the device. This enables real-time troubleshooting, remote diagnostics, and continuous monitoring of hardware health metrics such as battery and Wi-Fi status. This topic describes how administrators can gather device telemetry, access RxLogger logs, and perform remote diagnostics using BigFix MCM and the Zebra Device Diagnostics app.
- Unenrol
  Learn how to unenroll devices configured via StageNow barcode by performing an Enterprise or Factory Reset using a profile generated with Zebra StageNow PowerManager CSP. For devices enrolled through standard Android Enterprise methods, initiate the Unenroll action from the BigFix WebUI.
Glossary
This glossary provides terms and definitions for the BigFix software and products.

Device Diagnostics and Logs

When operational or network issues arise, administrators can collect detailed telemetry and logs directly from the device. This enables real-time troubleshooting, remote diagnostics, and continuous monitoring of hardware health metrics such as battery and Wi-Fi status. This topic describes how administrators can gather device telemetry, access RxLogger logs, and perform remote diagnostics using BigFix MCM and the Zebra Device Diagnostics app.

Prerequisites

Administrator access to the device and BigFix WebUI
Zebra Device Diagnostics and RxLogger apps installed on the device

Accessing RxLogger for Diagnostic Troubleshooting

Log in to the device BigFix WebUI.
Take device control via remote access using BigFix MCM.
Open the BigFix MCM console.
Locate the target device in the device inventory.
Initiate a remote session to the device.
On the device, open the application drawer. Launch the Zebra Device Diagnostics app. Within the diagnostics app, open RxLogger to access detailed system, kernel, and network logs. Export or view log files as needed to diagnose connectivity, application crashes, or enrollment failures.

Monitoring Battery and Wi-Fi Health Metrics

The Zebra Device Diagnostics app provides real-time monitoring of battery and Wi-Fi health. Administrators can review these metrics remotely to assess device performance and preemptively address potential issues.

Exporting and Reviewing Logs

In RxLogger, select the desired log files (system, kernel, network, etc.). Choose the export option to save logs locally or upload them to a designated server for further analysis. Review the exported logs to identify and resolve issues such as connectivity failures, application crashes, or device enrollment problems.

Best Practices

Regularly monitor device health metrics to detect issues early.
Use remote access tools like BigFix MCM to minimize physical device handling.
Maintain up-to-date versions of the Zebra Device Diagnostics and RxLogger apps.
Securely store and manage exported log files for compliance and troubleshooting history.