Target requirements

Minimum requirements

The computer on which you install the Remote Control target must have at least the following specifications:

  • At least a 1 GHz Intel™® or AMD processor.
  • A minimum of 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit).
  • A minimum of 50 MB hard disk space.
  • Adequate space for storing session video recordings. Recordings are stored on the hard disk and their size can vary depending on the duration and screen activity of the session. On average a 5-minutes session, 8-bits mode, can use about 2 MB of space. In true color 24-bit mode, recordings can take more space.
  • The maximum display resolution per display is 7680 pixels by 4320 pixels.
  • The maximum number of displays is 8 by 8.

Network requirements

Before you install the Remote Control, ensure that the below network requirements are met:

  • Incoming TCP connections to the Target port 888 (or any other port that is configured for the Remote Control sessions) must be allowed in the firewall rules.
  • Traffic on the locahost loopback address 127.0.0.1 between trc_base, trc_gui, trc_dsp and trc_ft on ports between 49152 - 65535 must be allowed.
Note: Antivirus or Intrusion Detection System software might also block this traffic.

Operating system support

The following operating systems are supported:

  • Windows™ 7
  • Windows™ 8 and 8.1
  • Windows™ 10
  • Windows™ 11
  • Windows™ Server 2012
  • Windows™ Server 2012 R2
  • Windows™ Server 2016
  • Windows™ Server 2019
  • Windows™ Server 2022
  • Red Hat Enterprise Linux™ 7.0 or later
  • Red Hat Enterprise Linux™ 8.0 or later (XORG Only)
  • Red Hat Enterprise Linux™ 9.0 or later (XORG Only)
  • SUSE Linux™ Enterprise Server 10 or later
  • SUSE Linux™ Enterprise Server 11 or later
  • SUSE Linux™ Enterprise Desktop 10 or later
  • SUSE Linux™ Enterprise Desktop 11 or later
  • CentOS 5.0 or later
  • CentOS 6.0 or later
  • macOS 13.x Ventura
  • macOS 14.x Sonoma
  • macOS 15.x Sequoia
Note: On macOS 11.1, ensure the monitor screen resolution is set to one of the following: 1280 x 768, 1280 x 800, 1280 x 1024, 1360 x 768, 1440 x 900, 1600 x 900, 1680 x 1050, 1920 x 1080, or 2880 x 1800. This is because, the following screen resolutions can result in a black screen on the Controller during a remote session: 1400 x 1050, 1768 x 992.

Supported architectures

  • Intel™ IA®-32 (also known as x86, x86-32)
  • Intel™ 64 or AMD64 (also known as x64, x86-64, EM64T)
  • Apple Silicon
Note: IA®-64 (also known as Itanium™) processors are not supported.