HCL CDP Documentation

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HCL CDP Documentation

Platform to transform customer interactions. Unifies customer data across touchpoints to create enriched real-time, and personalized customer engagement.

Version 25.1.1

What's New

Simplified Journey Integration
HCL Link Integration
Event Routing and Transformation
Real-Time Segment Activation Workflow
UX revamp of CDP Dashboard
HCL Discover Integration Enhancement

Version 25.1.0

What's New

Role-Based Product Access
Real-time and Batch Segmentation Enhancements
Discover Integration
Agentic Segment
Unica+ SSO for CDP
Dashboard Enhancement

Version 12.1.10

What's New

Segment Retargeting
Password Reset Policy Settings
CDP Integration with Keycloak
MAX AI Integration
SST Enhancement via APIs

Featured topics

Real-time Segmentation

How to create Real-time segments in HCL CDP.

Event Transformation

How to use event transformation to modify the structure of event payloads and define routing rules for specific events to ensure data compatibility with required destinations.

HCL Link Integration

How to integrate HCL Link with HCL CDP as a data source for CDP, focusing on creating Link connectors and configuring Link actions.

Trending topics

CDP Overview

This page talks about the importance of CDP and its benefits.

Working with the System

This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.

Dashboard

The HCL CDP dashboard provides a feature-rich, yet simplified, user experience by using impressive visualizations to convey a story.