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HCL Contact Optimization User's Guide
HCL® Contact Optimization is a web-based extension of HCL Campaign that allows you to determine the optimal contact strategy for each customer. You can optimize over time, looking across the proposed offers and channels across multiple marketing campaigns.
About Contact Optimization
HCL® Contact Optimization is a web-based extension of HCL Campaign that allows you to determine the optimal contact strategy for each customer. You can optimize over time, looking across the proposed offers and channels across multiple marketing campaigns.
Campaign key concepts
Before you use Contact Optimization, be familiar with the following Campaign concepts.

Campaign key concepts

Before you use Contact Optimization, be familiar with the following Campaign concepts.

For more information, see the HCL® Campaign User's Guide.