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HCL Contact Optimization Troubleshooting and Tuning Guide
There are common configuration issues that can interfere with running Contact Optimization. There are many more complex situations with a mixture of configuration settings, rule configuration, and data that might cause unexpected results in your Contact Optimization session. The following sections provide details on troubleshooting and fixing these scenarios.
Contact Optimization troubleshooting tips
There are common configuration issues that can interfere with running Contact Optimization. There are many more complex situations with a mixture of configuration settings, rule configuration, and data that might cause unexpected results in your Contact Optimization session. The following sections provide details on troubleshooting and fixing these scenarios.
Displaying Contact Optimization listener output to a console
Occasionally when debugging an issue or configuring performance, it might be useful to view the Contact Optimization listener output in a console window.

Displaying Contact Optimization listener output to a console

Occasionally when debugging an issue or configuring performance, it might be useful to view the Contact Optimization listener output in a console window.

Procedure

Open the Contact Optimization listener file, ACOServer.bat (Windows™) or ACOServer.sh (UNIX™), in the bin directory under your Contact Optimization installation directory for editing.
To display the Contact Optimization server output to a console, keep the following line:
- ACOserver.bat: unica_aolsnr (around line 44)
- ACOserver.sh: unica_aolsnr (around line 160)
Save and close the file.

What to do next

To not display the Contact Optimization server output to a console, do the following:

Windows: Configure Contact Optimization listener as a windows service.
UNIX: Use the following line in ACOServer.sh (the default):
```
unica_aolsnr > /dev/null &
```