ACOServer reference

If there are complications during installation, or if you move your database installation, you might need to configure the Contact Optimization listener manually.

The script to start or stop the Contact Optimization listener is the ACOServer.bat (Windows™) or ACOServer.sh (UNIX™) file in the bin directory of your Contact Optimization installation.

See Displaying Contact Optimization listener output to a console for instructions on editing the Contact Optimization listener to show status in the console.

Table 1. ACOServer script reference
A two-column table listing the settings available in the ACOServer script and their descriptions.
Setting	Description
OPTIMIZE_HOME	Full path to the Contact Optimization installation directory
CAMPAIGN_HOME	You must set `CAMPAIGN_HOME` to point to `OPTIMIZE_HOME` in ACOServer.bat/.sh.
ORACLE_HOME	If using Oracle database, set to your Oracle home directory
ORACLE_LIB	UNIX only: If using an Oracle database, set to your Oracle lib directory. This value is normally $ORACLE_HOME/lib on 64-bit installations and `$ORACLE_HOME/lib32` on 32-bit installations.
DB2_INSTANCE_DIR	UNIX only. If using a DB2® database, set to the path to your DB2 instance directory script.
UNICA_ACSYSENCODING	If you have a Chinese, Japanese, or Korean (CJK) character in your user name, you must set the environment variable `UNICA_ACSYSENCODING` equal to `UTF-8` so that the Contact Optimization session runs without errors. You can set `UNICA_ACSYSENCODING` in the Contact Optimization listener file. The Contact Optimization listener file, `ACOServer.bat` (Windows) or `ACOServer.sh` (UNIX), is in the `bin` directory of your Contact Optimization installation. `ACOServer.bat` - To set the variable for users with CJK characters in their user name, remove the comment to the line `set UNICA_ACSYSENCODING=UTF-8`. To configure the Contact Optimization listener for users without CJK characters in their user name, add a comment to the line `set UNICA_ACSYSENCODING=UTF-8`. `ACOServer.sh` - To set the variable for users with CJK characters in their user name, remove the comments to the lines `UNICA_ACSYSENCODING=UTF-8` and `export UNICA_ACSYSENCODING`. To configure the Contact Optimization listener for users without CJK characters in their user name, add comments to the lines `set UNICA_ACSYSENCODING=UTF-8` and `export UNICA_ACSYSENCODING`. You must stop and restart the Contact Optimization listener in a new command prompt for these changes to take effect.