Planning the Contact Optimization upgrade

Upgrade your installation of Contact Optimization after understanding the guidelines that are specific to your current version of Contact Optimization.

Note: Versions of Contact Optimization previous to 9.x were named Optimize.

Use the following guidelines for upgrading Contact Optimization:

Table 1. Contact Optimization upgrade scenarios

A two-columned table lists the source version of Contact Optimization in one column, and the tasks to upgrade to the latest version in the second column.
Source version Upgrade path

Versions 8.6.0 and later
Complete the following steps to upgrade Contact Optimization to version 11.1:
  1. Upgrade to Contact Optimization version 10.0 by following the instructions in the Contact Optimization 10.0 Upgrade guide.
  2. Perform an in-place upgrade to version 10.1.
  3. Perform an in-place upgrade to 11.0.

    You can also Fast upgrade 11.0 -> 11.1 else you may follow steps 4 and 5.

  4. Fast upgrade your installation to 11.0.1 Version.
  5. Perform an in-place upgrade to 11.1 over your current version of Contact Optimization by following instructions in this guide.

Versions 10.0.0.x
Complete the following steps to upgrade Contact Optimization to version 11.1:
  1. Perform an in-place upgrade to version 10.1.
  2. Perform an in-place upgrade to 11.0.

    You can also Fast upgrade 11.0 -> 11.1 else you may follow steps 3 and 4.

  3. Fast upgrade your installation to 11.0.1 Version.
  4. Perform an in-place upgrade to 11.1 over your current version of Contact Optimization by following instructions in this guide.
Versions 10.1.x.x

Complete the following steps to upgrade Contact Optimization to version 11.1:

  1. Perform an in-place upgrade to 11.0.

    You can also Fast upgrade 11.0 -> 11.1 else you may follow steps 2 and 3.

  2. Fast upgrade your installation to 11.0.1 Version.
  3. Perform an in-place upgrade to 11.1 over your current version of Contact Optimization by following instructions in this guide.
Version 11.0

Complete the following steps to upgrade Contact Optimization to version 11.1:

  1. Fast upgrade your installation to 11.0.1 Version.
  2. You can upgrade directly to 11.1 by following the instructions in this guide.
Versions 11.0.1.x Perform an in-place upgrade to 11.1 over your current version of Contact Optimization by following instructions in this guide.
Important: Contact Optimization and Campaign must be at the same version level. For example, you must upgrade Campaign to version 11.1 before you upgrade Contact Optimization to version 11.1.