Upgrading Contact Optimization
You can upgrade Contact Optimization by overwriting your existing Contact Optimization installation.
About this task
Important notes for Contact Optimization users
You must upgrade Campaign and Contact Optimization together. If you do not want to upgrade Campaign and Contact Optimization together, you must stop the Contact Optimization listener manually.
Important notes for users who have installed IBM Contact Optimization listener and IBM Campaign on separate machines:
If IBM® Contact Optimization listener and IBM Campaign analytical server is installed on a separate machines, and if you are upgrading Contact Optimization with the non-root user permissions, then you have to add the user into the Sudo list for the GSKIT components to be installed successfully.
During the interactive installation process, you will be prompted to enter SUDO password for the non-root user. On providing the SUDO password, the installation would be completed and the GSKIT Components would be installed successfully.
If you are performing silent mode installation, and you do not want the system to prompt you for the SUDO Password, you could set NOPASSWD to the sudo user. If you do not set NOPASSWD to the sudo user, then you would still be prompted for the SUDO Password.
However, if the user is not in SUDO list then the Contact Optimization installer would still prompt you for the SUDO Password and the GSKIT components would not be installed. In this case user has to install GSKIT manually by running the $Optimize_Home/bin/HCL_Campaign_Crypto.bin utility with the root user permissions.
In case of Windows™ operating system, if the installation user is not an administrator, then the user has to manually run $Optimize_Home/bin/HCL_Campaign_Crypto.exe utility with the administrator user role to install the GSKIT components. You could check the GSKIT installation related logs in the ContactOptimization_stdout.log file.
Complete the following steps to upgrade Contact Optimization: