You must specify the Contact Optimization
session in which you are participating in each Optimize process.
About this task
The Contact Optimization session that you choose
applies its optimization rules to your proposed contacts, along with the proposed contacts from any
other participating campaigns or flowcharts, and generate a single optimized contacts list.
Procedure
- Click the Optimize tab in the Optimize
process.
The Optimize tab displays.
-
In the Participate in Contact Optimization
session field, click the ellipsis
button.
The Select Contact Optimization
session window displays.
-
Select the Contact Optimization session that receives
the proposed contacts.
If the Contact Optimization session has an optimization
template table, the fields show in the Table field column of the
Export fields section.
- Click OK to save your process configurations.