Assigning a contact date to all contacts

All communications that are made through a single Optimize process share the contact date, since they represent a single package or interruption.

About this task

You can choose one of the following options for your contact date:

  • A contact date in the future, when the communication is planned for delivery.
  • The default contact date, which is the flowchart run date.

To send different communications on multiple contact dates, you must use more than one Optimize process. Different contact dates, by default, mean different interruptions (packages).

Procedure

  1. Click the Assignment tab in the Optimize process.

    The Assignment tab displays.

  2. Enter the date on which you want the contacts to be contacted in the Contact date field.

    You can click the calendar button in this field to select the date from a calendar.

    Note: If you leave the Contact date field empty, the default contact date is the date that the flowchart is run.