Welcome
Using HCL Traveler and mobile clients
Information on configuring and using HCL Traveler with supported device clients.
Using an Apple device FAQ
There is no client software to install to use HCL Traveler on Apple devices. However, you must create an account on your device for mail, calendar, and contacts before you can connect to the HCL Traveler server.
Setting up HCL Traveler on your Apple device
This information provides details about setting up HCL Traveler on your Apple device.
Creating an account
Before you can connect to an HCL Traveler server with your Apple device, you must set up a Microsoft™ Exchange ActiveSync account on the device. This allows your Apple device to communicate with the HCL Traveler server.
How do I create an account manually?
You must create an account on your Apple device for mail, calendars, and contacts before you can connect to the HCL Traveler server. This topic describes how to create the account manually.

HCL Traveler 14.0 documentation
Welcome to the HCL Traveler 14.0 documentation. Here you can find information on how to install and configure a Traveler server and to use the clients supported by the server including HCL Verse mobile clients. This documentation applies to Traveler 14.0.
New server features
HCL Traveler 14.0 provides the following new server features and enhancements for administrators.
What's new in Verse on Android?
The following features are new in Verse 14.0.x on Android:
What's new in Verse for iOS?
The following features are new in Verse 14.0.x for iOS:
Administering HCL Traveler
Information on planning, installing, configuring, and administering HCL Traveler.
Using HCL Traveler and mobile clients
Information on configuring and using HCL Traveler with supported device clients.
- Common HCL Traveler user tasks
  There are many tasks that are common to HCL Traveler, regardless of the device you are using.
- Using HCL Verse Mobile
  You can bring many of the capabilities of HCL Verse – See Important People, manage tasks that Need Action, and act quickly on top items – to your Android or iOS device.
- Using an Apple device FAQ
  There is no client software to install to use HCL Traveler on Apple devices. However, you must create an account on your device for mail, calendar, and contacts before you can connect to the HCL Traveler server.
  - How is HCL Traveler for Apple devices unique?
    HCL Traveler provides support for the Apple iPod Touch, iPhone, and iPad family of devices.
  - Setting up HCL Traveler on your Apple device
    This information provides details about setting up HCL Traveler on your Apple device.
    - Creating an account
      Before you can connect to an HCL Traveler server with your Apple device, you must set up a Microsoft™ Exchange ActiveSync account on the device. This allows your Apple device to communicate with the HCL Traveler server.
      - How do I create an account using the Apple profile?
        You must create an account on your Apple device for mail, calendars, and contacts before you can connect to the HCL Traveler server. You can create an account automatically by installing an Apple profile. This method automatically supplies default information, such as your logon name and mail address. An Exchange ActiveSync account will be created for the Traveler server.
      - How do I create an account manually?
        You must create an account on your Apple device for mail, calendars, and contacts before you can connect to the HCL Traveler server. This topic describes how to create the account manually.
    - How do I customize my account?
      Use the Settings application of your device to change your HCL Traveler mail, calendars, and contacts settings such as how much mail to sync, how you are notified about new mails, the number of mail message lines to preview, the contacts sort order, and how much calendar data to keep.
    - How do I delete my account?
      The way you delete your account depends on how you created it.
  - Managing contacts on your Apple device
    HCL Traveler can help you organize your business and personal contacts. Use contact entries to store information such as names, addresses, phone numbers, and email addresses.
  - Managing mail on Apple devices
    You can use HCL Traveler to communicate with co-workers, friends, and family electronically by creating, sending, replying to, and forwarding mail messages.
  - Managing the calendar on your Apple device
    Use HCL Traveler to schedule and manage appointments, all-day events, and repeating events.
  - Managing To Do's on an Apple device
    You can create, edit, and work with To Do's on your Apple device.
- Using a BlackBerry device FAQ
  There is no client software to install to use HCL Traveler on BlackBerry devices. However, you must create an account on your device for mail, calendar, and contacts before you can connect to the HCL Traveler server.
- Using a Windows™ Phone device FAQ
  There is no client software to install to use HCL Traveler on Windows™ Phone devices. However, you must create an account on your device for mail, calendar, and contacts before you can connect to the HCL Traveler server.
- Using a Windows™ tablet device FAQ
  HCL Traveler provides support for Windows™ tablet devices, such as Windows RT and Windows Pro.
- Using an Android device Frequently Asked Questions
  Traveler for Android devices is now HCL Verse for Android devices.
Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
HCL Traveler Companion FAQs
HCL Traveler for Microsoft Outlook

How do I create an account manually?

You must create an account on your Apple device for mail, calendars, and contacts before you can connect to the HCL Traveler server. This topic describes how to create the account manually.

Before you begin

An Exchange ActiveSync account is required.

Apple devices using iOS4 and later allow more than one Exchange ActiveSync account.

Procedure

Open the Safari browser on your device, and go to yourserver.com/traveler to open the HCL Traveler user home page.
The user status section of the user home page shows the status of the user and any of the user devices. If there are any error messages, they are shown in red in this section. Depending on the errors, you may need to address them before you can sync with the HCL Traveler server successfully.
Press Home on the device to return to the home screen.
Select (iOS 11) Settings > Accounts & Passwords > Add Account > Exchange.

Select (iOS 14) Settings > Mail > Accounts > Add Account > Exchange.
Populate the following fields, and then select Next.
- 1. Email – Specify your mail address (for example, yourname@yourcompany.com).
  2. Description – Specify a description, or leave the default.
  3. For Sign In or Configure Manually , populate the following field and select Next.
    - Password - Specify your HTTP password.
  4. Populate the following fields and select Next.
    - Username - Specify your user login ID .
    - Domain - Leave this field blank.
    - Specify your server in the Server field. Tip: If you use a proxy server, use the format yourproxyserver.com:port/servlet/traveler.
  5. Select the applications you want to sync, and turn OFF the Reminder application (as it is not supported by the service).
  6. Select Done.
Note: SSL is enabled by default. As a result, if SSL is not used, you must disable it for the account. To do so, select Settings > Mail, Contacts, Calendars > account name > Account Info, and then change Use SSL to OFF.

Results

The new Exchange ActiveSync account is created in Mail, Contacts, Calendars in your Settings application of your device. Registration with the HCL Traveler server begins immediately and mail, calendars, and contacts will begin to appear shortly. Do not open your Inbox immediately after the account is created as it causes additional syncing with the server and prolongs the initial syncing.