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Welcome to the HCL Sametime® 11.6 administration documentation
Troubleshooting
Troubleshooting and Support
Troubleshooting the Community server
Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime Community server.

Welcome to the HCL Sametime® 11.6 administration documentation
- Accessibility features for Sametime
  Accessibility features help users who have a disability, such as restricted mobility or limited vision, to use information technology products successfully. HCL® strives to provide products with usable access for everyone.
- What's new in HCL Sametime
  This section describes what's new in HCL Sametime® 11.6 and Sametime® Meetings 11.6.
- Checklist to deploy Sametime
  This section provides information on reviewing the checklist to deploy the Sametime clients.
- Encryption usage in Sametime
  HCL® Sametime® uses several types of encryption to protect data.
- Planning
  This section describes the system requirements and server configurations needed for HCL Sametime 11.6.
- Installing
  This section provides information on installing and configuring the servers for HCL Sametime 11.6.
- Configuring
  This section provides information on configuring the servers for HCL Sametime 11.6.
- Securing
  This section provides information on securing HCL Sametime 11.6 environments.
- Administering
  This section provides information on administering HCL Sametime 11.6 environments.
- Uninstalling Sametime
  In the event that Sametime must be uninstalled, follow these steps to uninstall the Community, Proxy, and Meetings servers.
- Troubleshooting
  Troubleshooting and Support
  - Troubleshooting the Community server
    Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime Community server.
    - Enabling and Gathering Sametime Community Server Logs
      The Sametime® Community Server includes a utility that automatically collects configuration and log files for problem determination. You can then provide this information to HCL Support to investigate Sametime Community Server issues.
    - Resolving Problems with Business Cards
      If business cards are not displaying user information as expected, check the server configuration, then the client, and finally, the business cards themselves.
  - Troubleshooting the Proxy server
    Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime Proxy server.
  - Troubleshooting the Meeting server
    Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime Meeting server.
  - Kubernetes: Containers not starting due to Host not found
    Use this information on troubleshooting Sametime 11.6 Premium Meeting on Kubernetes - containers not starting due to "Host not found".
  - Troubleshooting Sametime clients
    Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime clients.
- Migrating and Upgrading
  This section provides information on migrating and upgrading from an earlier Sametime release.
- Notices

Troubleshooting the Community server

Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime Community server.

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