V2

Get SR Ticket Data

API GetSRTicketData
Purpose To get data of Service Request Tasks that are dumped Save Service Request Task API.
API URL https://<API URL>:<API Port>/v2/serviceRequests/orgentityid/{orgentityid}
Authentication type Basic/Token
Method Type GET
Input Params in Query String

You can pass the following filters in the URL to get desired data:

  • start_date
  • end_date
  • ticket_number
  • assignment_group
  • sys_id

Input Parameter in Query String

Filter field Supported Filter operator
start_date >= ,< , >, <=, =
end_date >= ,< , >, <=, =
Ticket_number =
assignment_group =
sys_id =
Example: https://<API URL>:<API Port>/v2/serviceRequests/orgentityid/1?queryParams={"filter":"start_date>=2020-01-2907:12:23.607&end_date<=2019-11-1806:24:52"}

Output:

{
"Count": 1,
"Result": [
{
"TicketNumber": "XXXXXXXX ",
"Summary": "testing",
"Description": "testing data",
"RequestItemId": "XXXXXXX",
"SRId": "XXXXXXXX ",
"AssignedGroup": "XXXXXXXX ",
"StatusCode": "1",
"CreationDate": "2020-05-07 10:36:05.000",
"LastModifiedDate": "2020-05-07 11:24:54.000",
"sys_id": "XXXXXXXX ",
"Col1": " ",
"Col2": "",
"Col3": "",
"Col4": "",
"Col5": "",
"Col6": "",
"Col7": "",
"Col8": "",
"Col9": "",
"Col10": "",
"Col11": "",
"Col12": "",
"Col13": "",
"Col14": "",
"Col15": "",
"Col16": "",
"Col17": "",
"Col18": "",
"Col19": "",
"Col20": "",
"iAutomate_CreatedDateInGMT": "2023-10-26 11:53:54.423",
"iAutomate_UpdatedDateInGMT": "2023-10-26 11:53:54.423"
}
],
"Status": "Success",
"Message": "Success"
}

Parameters Returned in Response of API

Column Column type Value Remarks
Count int 10 This field provide Tickets Count
Status string Success/Fail This field provide status
Message string Success/Fail
Result string [{}] This field Contains ticket Details

Parameters Returned in Response of API

Column Column Type Expected/Sample value Remarks
TicketNumber String XXXXXXXX This field contains Service Request Task number
Summary String testing This field contains summary of Service Request Task
Description String testing This field contains description of Service Request Task
sys_id String XXXXXXXX This field contains unique number
RequestItemId String XXXXXXXX This field contains unique number of Service Request Item
SRid String XXXXXXXX This field contains unique number of Service Request
AssignedGroup String XXXXXXXX This field contains assignment group of Service Request Task
StatusCode String 1 This field contains status of Service Request Task
CreationDate String 2019-11-18 06:24:52 This field contains creation date of Service Request Task
LastModifiedDate String 2019-11-18 07:24:52 This field contains date whenever updating happen on Service Request Task
Col1 String You can use it for any custom value
Col2 String You can use it for any custom value
Col3 String You can use it for any custom value
Col4 String You can use it for any custom value
Col5 String You can use it for any custom value
iAutomate_CreatedDateInGMT String 2020-05-04 05:25:36.350 It returns date in GMT
iAutomate_UpdatedDateInGMT String 2020-05-04 05:25:36.350 It returns date in GMT