V2
Save Service Request Task Data
| API | SaveServiceRequestTaskData |
|---|---|
| Purpose | To save the ticket details for Service Request Tasks. |
| API URL | https://<API URL>:<API Port>/v2/serviceRequests/orgentityid/{orgentityid} |
| Authentication type | Basic/Token |
| Method Type | Post |
|
Request Format: |
|
Parameters Required in Request Body of API
| Column | Column Type | Mandatory | Expected/Sample value | Remarks |
|---|---|---|---|---|
| TicketNumber | String | Yes | XXXXXXXX | This field contains Service Request Task number |
| Summary | String | Yes | testing | This field contains summary of Service Request Task |
| sys_id | String | Yes | XXXXXXXX | This field contains unique number |
| SRid | String | Yes | XXXXXXXX | This field contains unique number of Service Request |
| RequestItemId | String | Yes | XXXXXXXX | This field contains unique number of Service Request Item |
| StatusCode | String | Yes | 1 | This field contains status of Service Request Task |
| Description | String | Yes | testing | This field contains summary of Service Request Task |
| AssignedGroup | String | No | XXXXXXXX | This field contains assignment group of Service Request Task |
| CreationDate | String | Yes | 2019-11-18 06:24:52 | This field contains creation date of Service Request Task |
| LastModifiedDate | String | Yes | 2019-11-18 07:24:52 | This field contains date whenever updating happen on Service Request Task |
| Col1 | String | No | You can use it for any custom value | |
| Col2 | String | No | You can use it for any custom value | |
| Col3 | String | No | You can use it for any custom value | |
| Col4 | String | No | You can use it for any custom value | |
| Col5 | String | No | You can use it for any custom value | |
| TimeZone | String | Value is Mandatory if "IsTimeZoneOrOffset":"TIMEZONE" | IST | It defines in which format you are sending data, in use only when "IsTimeZoneOrOffset":"TIMEZONE" |
| TimeZoneOffset | String | Value is Mandatory if "IsTimeZoneOrOffset":"OFFSET” | -330 | It defines he offset, in use only when "IsTimeZoneOrOffset":"OFFSET" |
| IsTimeZoneOrOffset | String | Yes |
TIMEZONE/ OFFSET/ GMT |
It defines whether you want to use Timezone, offset or GMT value |
| IsEpoch | String | Yes | Y or N | If date format is Epoch, set this key value as "Y" else "N" |
Output:
{
"Id": "XXXXXXXX ",
"Status": "Success",
"Message": "Service Request saved successfully";
}Parameters Returned in Response of API
| Column | Column type | Value | Remarks |
|---|---|---|---|
| Id | string | XXXXXXXX | This field provide unique number for reference |
| Status | string | Success/Fail | This field provide status |
| Message | string | Service Request saved successfully | Success /fail message |