V2

This API is used to get the ticket status for the Service Request module.

Service Request Ticket Status

Purpose To get the ticket status for the Service Requests module.

API URL https://<API URL>:<API Port> /v2/serviceRequests /TicketStatus/{ticketnumber}/{orgentityid }

Authentication type Basic/Token

Method GET

Parameters Required in Request body of API


Column	Column type	Remarks
Ticketnumber	string	The ticket number for the module. It can be comma separated multiple input values.
Orgentityid	string	The organization entity ID.

Output:

{
"Count": 2,
"Result": [
{
"TicketNumber": "XXXXXXXXXX",
"TicketStatus": "Data Collected"
},
{
"TicketNumber": " XXXXXXXXXX ",
"TicketStatus": " Data Collected "
}],
"Status": "Success",
"Message": "Success"
}

Parameters Returned in Response of API


Column	Column type	Value	Remarks
Count	int	2	This field provide Tickets Count
Status	string	Success/Fail	This field provide status
Message	string	Success/Fail	This field provides message
Result	string	[{}]	This field Contains ticket status Details

Parameters Returned in Result of API


Result	Column Type	Expected/Sample value	Remarks
TicketNumber	String	XXXXXXXXXX	This field contains Service Request module ticket number
TicketStatus	String	Data Collected	This field contains the ticket status of Service Request module ticket number