Environment Planning
Before preparing the deployment environment, see the environment categorization table and plan accordingly. Environments are classified in three categories based on the parameters listed below:
| Environment Indicator | Number of Tickets (per month) | Number of Unique Tickets (per month) | Number of Documents Processed | Number of Search Queries (per month) | Concurrent Executions | Data Retention |
|---|---|---|---|---|---|---|
| Small | Less than 30,000 | Less than 500 | Less than 1,000 | Less than 5,000 | up to 100 | 6 months |
| Medium | 30,000 to 60,000 | 500 to 1,000 | 1,000 to 3,000 | 5,000 to 10,000 | up to 200 | 6 months |
| Large | 60,000 to 1,50,000 | 1,000 to 3,000 | 3,000 to 5,000 | 10,000 to 30,000 | up to 400 | 6 months |
Note:
Data Retention is only applicable for ticket data.
Note:
Search Queries and Document Process is only applicable when
iKnowledge module is installed.
Note:
Concurrent Executions have been arrived at based on the limitation
of the RBA tool for runbook executions and the ITSM tool for pushing tickets into
iAutomate.