The status of ‘EmailProcessing’ job is FAILED

Table 1. EmailService: Scenario 2
Issue Description ‘EmailProcessing’ job is enabled, and status of job is FAILED
Modules Impacted EmailService

Resolution Steps:

  1. If root cause is ‘Not able to reach the component’ then check if the EmailService service is up or not. For that, go to the server where services are installed. Open ‘services’ by pressing win+R, type ‘services.msc’.
    Figure 1. EmailService – Scenario 2
  2. Locate service ‘HCL.iAutomate.EmailService’ and check the status whether it is in running or stopped state.
    Figure 2. EmailService: Scenario 2
  3. If the service is not running, start the service.
  4. To check if EmailService is running properly, load the WSDL file of EmailService. To load the WSDL file of the EmailService, enter the Heartbeat URL (http://serverip:port_for_ EmailService /EmailService/) for EmailService on browser. You can find this URL in the config file of EmailService by performing the following steps:
    1. Click Win+R. Type services.msc and click OK.
      Figure 3. EmailService: Scenario 2
    2. Locate HCL.iAutomate.EmailService. Right Click on service (HCL.iAutomate.EmailService), and click on Properties. Copy Path to Executable as shown below.
      Figure 4. EmailService: Scenario 2
    3. Open the selected folder. Locate HCL.iAutomate.EmailService.Service.Host.exe.config file.
    4. Open this config file in Notepad and search for key ‘ServiceHostURL’. The value corresponding to this key is the heartbeat URL.
  5. Paste the URL on the browser. If the following page appears, it means the service is not running or there is some issue with EmailService.
    Figure 5. EmailService: Scenario 2
  6. If the following WSDL gets loaded, it means that the service is running as expected.
    Figure 6. EmailService: Scenario 2