404 Resource Not Found

Table 1. iKnowledge: Scenario 3
Issue Description Error message ‘404 Resource Not Found’ when iKnowledge is hit
Modules Impacted iKnowledge
Probable Root Cause

Paths are not correct in iKnowledge.conf

Port is not correct

Resolution Steps:

  1. If the issue is due to the incorrect paths, refer to resolution steps mentioned for table 127
  2. Also, check if the correct port is being used. To identify the correct port, perform the following steps:
    • Open iKnowledge.conf
    • Search for Listen xxxx

    For Example– Here the image below shows the port set for iKnowledge component is 9000.

    #
Listen 9000
# ports, instead of the default. See also the <VirtualHost>
# directive
  3. The set port is one where iKnowledge is deployed.