Services Start Issue

  1. Open “CMD” in administrator mode.
  2. Navigate to the “Apache24\bin” folder by running command:
    cd C:\Apache24\bin
  3. Uninstall service using the command:
    sc delete [service name]

    (e.g., “sc delete HCL.BigFix Runbook AI.iParse”)

  4. Re-install the service using the command:
    httpd -k install -n “Service Name”-f Path of Conf file

    (e.g., httpd -k install -n HCL.BigFix Runbook AI.iParse –f C:/Apache24/conf/iParse.conf)

  5. Start the Apache service that you just installed.
  6. Verify the configuration files of the failing component located in the path ANT_HOME/conf/ (For example: Entity.conf, iRecommend.conf, iParse.conf, iUnique.conf, ratingMongo.conf, iKnowledge.conf, iknowledgeCrawler.conf, iKnowledgeIndexer.conf , iScript.conf, iKnowledgeScreen.conf and iKnowledgeSearch.conf) Ensure that these files contain the lines mentioned below, using single forward slashes (/) in the path instead of double slashes (//). These lines can be found at the bottom of the conf files
  7. LoadFile "C:/Python312/python312.dll"

    LoadModule wsgi_module "C:/Python312/lib/site-packages/mod_wsgi/server/mod_wsgi.cp312-win_amd64.pyd"

    WSGIPythonHome "C:/Python312"

    Note:
    The Python path (C:/Python312) should point to the Python version present in the server.