Login to BigFix Runbook AI

If you are logging into BigFix Runbook AI for the first time, to perform BigFix Runbook AI configuration, the user must have super administrator’s login credentials.

To login to the system, perform the following steps:

  1. Launch a web browser and provide HCL BigFix Runbook AI Web Portal URL. The BigFix Runbook AI Login Page appears.
  2. On the BigFix Runbook AI Login Page, type the Login ID.
    Figure 1. BigFix Runbook AI Login Page
  3. Click Next.
  4. Next step is to enter the valid License Key.
  5. If you are logging into BigFix Runbook AI console for the first time, you will have to provide a valid License Key.
    Figure 2. Enter a Valid License Key on First Login
  6. If your License Key has expired, you will get a notification to enter a new License Key, as mentioned in the image below.
    Figure 3. Enter a Valid License Key on Expiry
  7. Click on Click Here to enter the new License Key. You will be redirected to a new screen.
    Figure 4. Enter a Valid License Key
  8. Enter the License Key and click Activate.
    Figure 5. Enter a Valid License Key (Cont.)
  9. Click on Click Here to redirect to the Login page.
    Figure 6. Login Screen
  10. Enter the Login ID and click Next.
  11. Type password in the Password field.
    Note:
    If you do not have login credentials, contact your product team administrator.

    Change your password frequently, at least once a month, for security purposes.

  12. Click Login.
  13. The BigFix Runbook AI Admin Console home page appears.
    Figure 7. BigFix Runbook AI Home Page

    The BigFix Runbook AI Admin Console allows the user to view and access BigFix Runbook AI services, create and manage additional users, manage the organization and environment, and other configuration related activities.

    • If the user attempting to log in is not a Super Admin and is associated with one or more secondary organizations, the user will be prompted to select an organization on the login screen. Authentication will proceed based on the selected organization.
    • Once authenticated, the user will not be presented with any option to change the organization within the application session. All configurations or actions performed after login will be saved and associated with the organization selected at login.
    • Enter the user email id and click next. If the user has mapped one or more secondary organizations with it, then user is prompted to select any of the organization else the flow will go on as previously without any prompt for organization selection.
      Figure 8. BigFix Runbook AI Home Page (Cont.)
    • Then among the mapped organizations, user selects the organization.
      Figure 9. BigFix Runbook AI Home Page (Cont.)
    • Then user is prompted to enter password.
      Figure 10. BigFix Runbook AI Home Page (Cont.)
    • Once a valid password has been entered then user will login into the portal and can view/configure the details for the selected
      Figure 11. BigFix Runbook AI Home Page (Cont.)
      Note:
      The authentication will be governed by the organization selected during login, regardless of the parent organization type. If the selected organization is LDAP, then user needs to provide the details present in the corresponding LDAP settings.