User Data Overview

Each conversation initiated through BigFix AEX (chat or voice) is stored as plain text. In case of voice, BigFix AEX only stores transcription of voice conversations retrieved through IVR system APIs, and no raw voice data is stored. The following table lists the key user attributes captured by BigFix AEX during conversations (chat or voice).

  1. User data fields collected on user login.
    Table 1. Login data fields
    Data Field Description
    user.email Email address of the logged in user
    user.name Name of the logged in user
    identities.provider Authentication Mechanism
    identities.id Email address of the logged in user
  2. User data fields collected on every conversation with BigFix AEX.
    Table 2. Conversation data fields
    Data Field Description
    query Query initiated by the user
    user_id Email address of the logged in user
    Response

    Conversation log array (chat or transcribed voice)

    *Optional, in case response generated
    country Country of the user
    region Geographic region of the user