Data Erasure Request

To raise request for personal data deletion, an organization’s BigFix AEX administrator can raise data erasure request in the global admin console for a particular tenant on the behalf of a user. The following steps illustrate the process of raising such a request

  1. Log on to Global Admin Console.
    Figure 1. Data Retention Configuration
  2. Click on Support Ticket button to raise a new personal data deletion request.
    Figure 2. New Support Request for Data Erasure
  3. Once the support page opens, choose the support type as Access & Usage from the drop-down menu.
    Figure 3. Access & Usage Request in Support Menu
  4. On selecting Access & Usage the following fields will be visible:
    Figure 4. Data Erasure Request
    Graphical user interface, text, application, email Description automatically generate