Startup or configuration problems

Perform the following procedure to generate a set of logs for troubleshooting a startup or configuration problem, including issues with upgrade, new install, configuration, or server startup issues.

1. Enable Domino® console logging by adding these parameters to the notes.ini file:

   Log_Console=1
   Debug_ThreadID=1

2. Remove Traveler from the notes.ini ServerTasks values. Then restart Domino® and issue the following command:

   Load Traveler -debug

3. If Traveler is able to successfully start, try to reproduce the problem.
4. If the problem is reproduced, run the PMR command from the Domino® console:

   tell traveler pmr <pmr_number>

   Where <pmr_number> is a properly formatted PMR number. This will perform a systemdump of all log files, collect them in one zipped file, and automatically upload (FTP) the output from the log collect to ECuRep under the designated PMR number. Because the default is to upload to ECuRep, the server box must have FTP available.

5. If the IBM® mail support for Microsoft™ Outlook server will not start, run the PMR command from a command utility window from the directory <Domino data root>/traveler/util.

   For Windows™ operating systems: travelerUtil.cmd PMR <pmr_number>.

6. If desired, remove the notes.ini parameter added in step one to disable console logging.