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IBM® mail support for Microsoft™ Outlook (Administering)
IBM® mail support for Microsoft™ Outlook allows your users to access their IBM Notes® mail with an Outlook client. First, install and configure IBM Traveler on the IBM Domino® server. Then deploy the client software in your environment.
Troubleshooting common user issues
This topic describes troubleshooting tips, and offers solutions as available.
Server crash problems
Perform the following procedure to generate a set of logs for troubleshooting a server crash situation.

IBM® mail support for Microsoft™ Outlook (Administering)
IBM® mail support for Microsoft™ Outlook allows your users to access their IBM Notes® mail with an Outlook client. First, install and configure IBM Traveler on the IBM Domino® server. Then deploy the client software in your environment.
- Features and limitations
  The following tables call out notable features and feature limitations in the current release of IBM® mail support for Microsoft™ Outlook. IBM mail support for Microsoft Outlook add-in includes functionality beyond what Microsoft Outlook offers natively.
- System requirements
  This topic describes the server requirements for IBM® mail support for Microsoft™ Outlook (IMSMO).
- References to Traveler
  IBM® mail support for Microsoft™ Outlook (MSMO) leverages IBM Traveler to allow Domino® and Microsoft Outlook to communicate. Therefore there may be references to Traveler procedures and commands in this documentation.
- Configuring Traveler for use with Outlook
  After installing the Traveler server, configure it for use with IBM® mail support for Microsoft™ Outlook (IMSMO).
- Deploying the IBM® mail add-in client
  After you configure the IBM® Traveler server, you can deploy the IBM mail support for Microsoft™ Outlook add-in client.
- Troubleshooting common user issues
  This topic describes troubleshooting tips, and offers solutions as available.
  - Resyncing client data
    If you think the server side data is correct and only the Outlook client data is incorrect, you can reset the device on the IBM Traveler server to have IBM Traveler send a new copy of the data to Outlook or have the user perform an account repair.
  - Startup or configuration problems
    Perform the following procedure to generate a set of logs for troubleshooting a startup or configuration problem, including issues with upgrade, new install, configuration, or server startup issues.
  - User connectivity and password problems
    Perform the following procedure to generate a set of logs for troubleshooting a user connectivity problem.
  - User synchronization problems
    Perform the following procedure to generate a set of logs for troubleshooting a user sync problem. A sync problem would include any unexpected behavior related to folders or content (mail, calendar, contacts).
  - Server performance problems
    Perform the following procedure to generate a set of logs for troubleshooting a server performance problem.
  - Server crash problems
    Perform the following procedure to generate a set of logs for troubleshooting a server crash situation.
  - PMR command details
    Always use the Notes® Traveler PMR command when collecting and uploading information from an IMSA server. It will collect everything needed to troubleshoot the majority of issues.

Server crash problems

Perform the following procedure to generate a set of logs for troubleshooting a server crash situation.

If the server is running, dump any banned documents:
```
tell traveler banneddoc dump
```
If the IMSA server is able to start, run the PMR command from the Domino® console.
```
tell traveler pmr <pmr_number>
```
If you are running a High Availability (HA) environment, use the -s flag to collect data from all servers.
```
tell traveler -s * pmr <pmr_number>
```
If the IMSA server will not start, run the PMR command from a command utility window from the directory <Domino data root>/traveler/util.
For Windows™ operating systems: travelerUtil.cmd PMR <pmr_number>.

Important: Outgoing FTP is required for the PMR command automatic upload. See PMR command details for manual upload instructions and a complete list of options.