Cleaning a previous or partial Notes® installation from your client
Review these suggestions if you experience a problem installing or uninstalling Notes®.
About this task
Uninstall instructions are provided in this guide. If, after uninstalling a previous or partial release, you continue to experience install or uninstall problems, use the cleanup instructions that applies to your operating system.
Cleanup instructions for Windows™
About this task
To clean a Notes® or partial Notes® install from your Microsoft™ Windows™ client, complete the following procedure:
Procedure
- Delete all folders in the Notes® install path\ except the \data folder.
- Back up the Notes® install path\data folder and then delete all subdirectories in install path\data. Do not delete any root-level files from the Notes® install path\data folder.
- If Notes® appears in your Add/Remove Program panel, run the Windows™ installer cleanup utility located at Microsoft™ Help and Support.
- Retry the installation.
Cleanup instructions for Linux™ as root user
About this task
To clean a Notes® or partial Notes® install from your Linux™ client, complete the following procedure:
Procedure
- Remove install path/install.log (and any other log files that remain in that directory).
- Remove install path/framework.
- Remove /root/InstallShield (unless you have installed other programs on your system with InstallShield).
- Remove /root/ibm.
- Remove /root/install.log if present.
- Remove /root/install.xml if present.
- Remove /etc/ibm/notes if present.
- Retry the installation.
Cleanup instructions for Linux™ as non-root user
Procedure
- Remove /home/user name/ibm.
- Remove /home/user name/InternalProvisioning.log.
- Remove the contents of /tmp owned by user name.
- Retry the installation.