Resetting users' TOTP configurations
If users are unable to provide valid TOTP tokens to log on to a TOTP-enabled server, you can reset their TOTP configurations so that they can set up TOTP again.
About this task
You might need to reset a user's configuration if the user loses the device that runs their TOTP application. This step deletes all TOTP URIs (accounts) from a user's ID document in the vault.
Procedure
Log on as a vault administrator and then use any of the following options to
reset a user's TOTP configuration.
| Option | Steps |
|---|---|
| From the vault database | Open the Vault Users view, select the user, and select . |
| From the Domino administrator | Select or , select the Person document, and select Reset TOTP Configuration. |