Pilot the upgraded client
Test the upgraded Notes version with a pilot deployment.
- Determine pilot length & ideal participants.
- At minimum, you should allow a month for customer feedback but preferably longer if possible.
- At least 100 users distributed 80% in main site, 20% in remote site, preferably not all IT users.
- Target diverse roles such as technical, power user, assistants, specific application users; consider a separate pilot for Notes Citrix users.
- Determine feedback required from pilot users and success criteria.
- Look for user feedback on issues with the new release.
- Make sure to Check Release Notes and the Support site for known issues.
- Use pilot experience to estimate support cost to final rollout.
- Collect automatic diagnostic data collection fault statistics before and after the pilot and compare the statistics.
- Certify that custom apps work with new release.