Moderating published content that is flagged as inappropriate
Review published content that has been flagged as inappropriate and take action on flagged entries and comments.
Before you begin
When content is flagged by a user, it is marked for review
and it displays on the Flagged Content section of the Moderation tab.
The Moderation tab is only visible if you are assigned as a global
moderator by the Connections administrator. An authorized moderator
can view the history and state of flagged content and take action
on it. Flagged content can be:
- Blog entries or comments
- Community files content or comments
- Forum posts
The workflow described in this topic requires that valid email addresses are configured for the reviewers and that email notifications are enabled for your Connections deployment.
About this task
When a user flags content as inappropriate, it sets in motion a workflow for reviewing and resolving the issue. The workflow goes as follows:
- Notification is sent to the moderator that content has been flagged.
The notification includes information about the person flagging the
content, and a link to the content in the Moderation interface. The
entry or comment is posted to the Flagged Content section in the Moderation
interface for viewing and managing flagged content. Note: There is a setting in the contentreview-config.xml file which determines whether notification is sent to a moderator or content reviewer as follows:
- If issueCategorization is disabled, then notification is sent to all the moderators.
- If issueCategorization is enabled, then the notification will only be sent to the reviewers defined under each issue category, but if reviewer information is not provided, the notification will still be sent to all the moderators.
- The moderator reviews the content and acts on it.
- If the reviewer does not think the content is inappropriate, the flag is dismissed and the content remains in the blog or community.
- If the content is considered inappropriate, the reviewer quarantines
the posting, which means it is removed and placed in a quarantined
state. In this case, the author is notified. The posting appears on
the Quarantined panel.Note: If a quarantined entry has comments or replies, the comments and replies are removed from the Flagged Content section. They will display again if you restore the parent entry from the quarantined state.
- If the content is considered inappropriate, the reviewer can delete it from either the Flagged for Review or the Quarantined tabs.