Metrics summarize how people are using IBM® Connections. Metrics can be presented as
tables or charts that you refine by selecting options such as the
time period to report on, a particular application to focus on, or
how to group users in the results.
About this task
IBM Connections collects metrics on two levels. Global
metrics report on overall usage; for example, the total number of
people who logged in to IBM Connections last week. Community metrics
report on a particular community; for example, the number of people
who logged in to the Sales community last week. To protect privacy,
community metrics are restricted to the community owner and the IBM
Connections administrator.
The IBM Connections administrator
assigns access to metrics information based on people"s roles
within the organization. If you believe that your access level is
incorrect, contact your administrator.
Table 1. Access to metrics by user roleColumn 1 lists user roles, column 2 describes
the type of metrics each user can view, and column 3 explains what
each level of user can do with reports.
Who are you? |
What metrics can you see? |
What can you do with reports? |
Community owner |
- Community metrics for each community that you own
|
Community owners can always view metrics
for their own communities by clicking the Metrics link
in the Community card. |
Business owner |
- Community metrics for each community that you own
- Community metrics for all communities, if the administrator grants
you access
- Global metrics, if the administrator grants you access
|
Business owners, including stakeholders
or others who have access to global metrics, can view global metrics.
You can modify the display by customizing the reporting period, sorting
people into categories, and displaying more detail. If you own
communities, you already have access to their metrics. In addition,
the administrator can grant you access to all community metrics. |
IBM Connections administrator |
- Global metrics
- Community metrics for all communities
|
IBM Connections administrators have full
access to all metrics data with interactive reports. You can modify
the display by customizing the reporting period, sorting people into
categories, and displaying more detail. |
Procedure
Follow these steps to view a metrics report.
- Choose the level of metrics you want to view:
Your
access to metrics determines whether you see these options.
- Global metrics: click Metrics in the
header or click Server metrics in the footer.
- Community metrics: log in to a community and click Metrics in
the navigation pane.
- Choose a theme for the report by clicking one of the following
options in the navigation pane:
- People: Tracks the users who visit
IBM Connections.
- Participation: Tracks actions in IBM
Connections, such as downloading files or updating profiles.
- Content: Tracks information that is
shared in IBM Connections, such as files and comments.
- Limit the report to a single application by clicking a
name under Show by App.
- Community
reports are automatically updated with the most recent set of data.
Administrators and business owners can additionally
explore reports by using the following options:
- Change the reporting period by clicking the View list
and selecting a time period (select Custom to
define your own start and end dates).
- Sort the display by types of user by clicking Group
by and selecting a category.
- Explore the report by trying out different formats and levels
of detail; for example:
- Switch between a table and a chart by clicking View
table or View chart.
- Control how much detail is shown in the report by clicking View
more detail or View less detail.
- Focus on a data point by clicking it to display more data. For
example, to see the last few days in a report that covers the past
four weeks; right-click the data point and select Drill
Up to return to the previous view.
- View related reports by clicking a report name that is listed
with the current display.
- Save the report as a PNG image file by right-clicking anywhere
on the chart or table and selecting Download.
Note: The following reports do not include
updates when only the properties (such as the document title or description)
of a document are changed:
- Number of unique contributors of CCM library
- Most active files of CCM library
- Top contributors of community overall
- Number of unique contributors of community overall
- Number of new updates of community overall
- Most active content of community overall
- Number of files which were updated