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Documentation
This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
Extending
Using Commerce+'s xC programming model, you can use HCL-provided extension points to extend existing Commerce logic. You can implement these extensions with the xC Customization toolkit provided by HCL. Commerce+ also provides Packaged Business Capability integrations that extend the product's reach and functionality.
Developing stores
Commerce+ offers customizable features for storefronts using the Next.js framework. Commerce+ supports headless commerce to use any front end storefront.
The Customer Service Hub
The Customer Service hub, also known as the CSR tool, provides your Customer Service Representatives (CSRs) an authority to manage Accounts and Orders for a selected store.
Post-order modifications using the CSR tool
The Customer Service Representative (CSR) can modify existing orders, apply appeasements, and initiate and verify returns for the shoppers for an existing order through the CSR tool.

Documentation
This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
- Overview
  Welcome to the HCL Commerce+ overview. Explore these feature overviews to learn how Commerce+ operates. Refer to the related links listed at the end of each topic to access expanded product documentation.
- Deploying
  This section provides details on deploying HCL Commerce+. It explains how to download the Docker images and Git bundles that comprise the product, how to create a minimal environment, and how to plan for a full deployment. It details supported software versions, patches, and configurations to ensure the platform performs well.
- Migrating
  The following topics show how to migrate an existing HCL Commerce Version 9.1 environment to Commerce+. The process consists of an initial migration of your database contents. This is followed by a code migration. Both are fully described.
- Operating
  The topics in this section focus on tasks that are performed by business users, marketers, and customer support representatives to connect with partners and attract and satisfy customers.
- Administering
  The site administrator performs the tasks needed to support day to day operations of the Commerce+ site.
- Extending
  Using Commerce+'s xC programming model, you can use HCL-provided extension points to extend existing Commerce logic. You can implement these extensions with the xC Customization toolkit provided by HCL. Commerce+ also provides Packaged Business Capability integrations that extend the product's reach and functionality.
  - Customizing
    The topics in the Customizing section describe tasks performed by an application developer to customize Commerce+.
  - Developing stores
    Commerce+ offers customizable features for storefronts using the Next.js framework. Commerce+ supports headless commerce to use any front end storefront.
    - Stores in Commerce+
      Commerce+ supports different types of stores. The assets of these stores can be edited using the Commerce Lab.
    - Ruby storefronts
      The Ruby storefront offers customizable features for storefronts using the Next.js framework. It uses the headless store data template and supports business-to-consumer (B2C) and business-to-business (B2B) use cases. The store includes pages for browsing, shopping, checkout, and account management, and uses Elastic for search functions.
    - The Customer Service Hub
      The Customer Service hub, also known as the CSR tool, provides your Customer Service Representatives (CSRs) an authority to manage Accounts and Orders for a selected store.
      - Account Management
        The Customer Service hub allows a user to login as CSR or site admin to manage all the accounts for selected store.
      - Multiple languages for the CSR tool
        The Customer Service Representative (CSR) tool supports multiple languages for all stores.
      - Order Management
        The Customer Service hub allows Customer Service Representatives (CSRs) or site administrators to manage all the orders for selected stores.
      - Post-order modifications using the CSR tool
        The Customer Service Representative (CSR) can modify existing orders, apply appeasements, and initiate and verify returns for the shoppers for an existing order through the CSR tool.
        Modifying an order in the CSR tool
        The Customer Service Representative (CSR) can use the CSR tool to modify an order placed by the shopper on a B2B or B2C store using the following steps. This feature only supports the non-ATP model by default.
        Applying for appeasements in the CSR tool
        Appeasement is a post order capability which allows the Customer Service Representative (CSR) to provide discounts for order level, item level or shipping charges.
        Initiating and verifying returns
        A Customer service representative (CSR) can initiate a return for order items with justification and also verify if the returned items have been received. A CSR can initiate full and partial returns. In case of a full return, the application prompts to cancel the order. This feature can be used for any order only once.
    - Remote store toolkit
      You can migrate store development environments to Open Liberty and a modern Java Development Kit (JDK) by using Commerce+ remote store dev kit migration to standardize environments and minimize reliance on legacy tooling.
- Securing
  These topics describe the security features of Commerce+ and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of Commerce+ site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with Commerce+, and how they can be addressed or mitigated.
- Reference
  Topics in the Reference section contain all of the Commerce+ reference documentation.

Post-order modifications using the CSR tool

The Customer Service Representative (CSR) can modify existing orders, apply appeasements, and initiate and verify returns for the shoppers for an existing order through the CSR tool.

The following features are enabled for non-headless stores in the CSR tool.

Modify order: For more information, see Modifying an order in the CSR tool.

Apply appeasement: For more information, see Applying for appeasements in the CSR tool.

Initiate return: For more information, see Initiating and verifying returns.