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HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Operating
Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
HCL Commerce Accelerator
Use the HCL Commerce Accelerator to maintain online stores.
Order management
A typical order includes one or more products, billing and shipping addresses, payment details, and the total cost (including shipping charges and taxes, as applicable). Comments or price adjustments can also be included in an order.
Order flow process
The order flow process varies depending on the business model and payment processing system.
B2C order flow process
The order process, from a merchant's perspective, is composed of various steps. The following steps outline the lifecycle of an order from placing an order to shipping it to the customer. The order flow depends on whether the store uses the ATP (available to promise) inventory system.

Documentation
HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
- Getting started
  HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.
- Installing and deploying
  Learn how to install and deploy HCL Commerce development environments and HCL Commerce production environments.
- Migrating
  Before you migrate to HCL Commerce Version 9.1, review this information to help plan and execute your migration.
- Operating
  Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
  - Management Center for HCL Commerce
    The Management Center for HCL Commerce, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, Buyer Administrator, Customer Service Supervisor and others).
  - HCL Commerce Accelerator
    Use the HCL Commerce Accelerator to maintain online stores.
    - HCL Commerce Accelerator user interface
      The HCL Commerce Accelerator interface consists of several notebooks, wizards, dialogs, and lists to help you complete your tasks.
    - Opening HCL Commerce Accelerator
      Use HCL Commerce Accelerator to maintain online stores by completing various store operations such as creating and maintaining orders and tracking store activities.
    - Changing an HCL Commerce password
      If you have the appropriate authority, you can change the HCL Commerce logon password for an HCL Commerce user or for yourself from any of these tools.
    - Managing the store
      The Seller sets up store-level functions within the site. The Seller can access all menu items under the Store menu.
    - Order management
      A typical order includes one or more products, billing and shipping addresses, payment details, and the total cost (including shipping charges and taxes, as applicable). Comments or price adjustments can also be included in an order.
      - Order processing
        Order processing refers to managing the order after it is captured and until it is fulfilled. A store can be implemented with or without Available-to-Promise (ATP) inventory capabilities.
      - Order and order item states
        An order passes various states (sometimes referred to as status) from the time it is created until it is closed or canceled. The state of order items within an order might not match the order states. For example, a single order might contain order items in state C and other order items in state R.
      - Order flow process
        The order flow process varies depending on the business model and payment processing system.
        ATP and non-ATP inventory system supported by HCL Commerce
        There are several differences between the ATP inventory system and non-ATP inventory system.
        B2C order flow process
        The order process, from a merchant's perspective, is composed of various steps. The following steps outline the lifecycle of an order from placing an order to shipping it to the customer. The order flow depends on whether the store uses the ATP (available to promise) inventory system.
        ATP-inventory with the Payments subsystem
        The order process, from a merchant's perspective, is composed of various steps.
        Use of non-ATP inventory with the Payments subsystem
        The order flow process varies depending on whether the store uses the Payments subsystem. The order flow also depends on whether the store uses the ATP (available to promise) or non-ATP inventory system.
        B2B order flow process
        The order process, from a merchant's perspective, is composed of various steps. The following steps outline the lifecycle of an order from placing an order to shipping it to the customer. The order flow process varies depending on whether the store is a B2B store, B2B indirect store, or a B2B indirect supplier store.
      - Creating an order
        Use the Order Management tools to create an order, create a billing address, or create a shipping address.
      - Finding an order
        Use the HCL Commerce Accelerator to find customer orders.
      - Changing orders
        Use HCL Commerce Accelerator to change order details such as the quantity of products, or the total price.
      - Canceling an order
        A customer can call a Customer Service Representative (CSR) and request to cancel an order. The CSR then performs the cancel order function. A customer who wants to cancel an order before it is submitted can invoke the OrderCancelCmd command.
      - Creating an order for a business user
        Use HCL Commerce Accelerator to place an order on behalf of a business user.
      - Viewing personalized attributes for product in an order
        A product might have associated personalized attributes if it is part of an RFQ request for a B2B model. For example, a customer can specify a particular color combination for uniforms for a basketball team.
      - Viewing products released to a shopping cart
        Use HCL Commerce Accelerator to view the products that are released to a shopping cart created in the channel store site.
      - Managing payments
    - Business relationship management
      To customize what a customer can do in a store use the business relationship management system. By using this system, you can entitle customers to various aspects of a store such as what products they can purchase, the price they pay, and what payment methods a store accepts.
  - HCL Customer Service for HCL Commerce JSP stores
    HCL Customer Service for HCL Commerce provides customer service enhancements that enable a customer service representative (CSR) to resolve common issues and capture orders. These capabilities are built into the HCL Commerce Aurora storefront and enable a CSR to complete key tasks on behalf of a guest and registered customers for both B2B and B2C stores. Customer Service for HCL Commerce is offered for Enterprise edition.
  - HCL Customer Service Hub for HCL Commerce React stores
    HCL Customer Service Hub for HCL Commerce provides customer service enhancements that enable a customer service representative (CSR) to resolve common issues and capture orders. These capabilities are built into the HCL Commerce Reference Store application and enable a CSR to complete key tasks on behalf of guest and registered customers for headless stores that are built based on the Emerald and Sapphire reference stores. Customer Service Hub for HCL Commerce is offered for Enterprise edition.
- Integrating
  Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.
- Administering
  Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
- Customizing
  The topics in the Customizing section describe tasks performed by an application developer to customize HCL Commerce.
- Tutorials
  HCL Commerce provides many tutorials to help you customize and understand your HCL Commerce instance and stores.
- Samples
  Topics in the Samples category highlight the various samples that are provided with HCL Commerce.
- Compliance
  The following section describes how you can leverage HCL Commerce features and functionality to help your site be compliant with different privacy and security standards.
- Securing
  These topics describe the security features of HCL Commerce and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of HCL Commerce site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
- Reference
  Topics in the Reference section contain all of the HCL Commerce reference documentation.

B2C order flow process

The order process, from a merchant's perspective, is composed of various steps. The following steps outline the lifecycle of an order from placing an order to shipping it to the customer. The order flow depends on whether the store uses the ATP (available to promise) inventory system.