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HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Integrating
Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.
Sterling Order Management integration
The integration between HCL Commerce and Sterling Order Management combines the industry-leading front-end capabilities of HCL Commerce with the proven, back-end order and inventory management features of Sterling Order Management.
Reference
To understand how Sterling Order Management integrates with HCL Commerce, review mappings between the two systems and integration flows.
Mappings and integration flows
You should review the mappings between HCL Commerce and Sterling Order Management.
General mapping rules
Each installation of HCL Commerce and Sterling Order Management is different. Some assumptions are made about the mapping between the two systems, and these assumptions are reflected in the ValueMaps.xml file, which you can change to suit your particular environment.

Documentation
HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
- Getting started
  HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.
- Installing and deploying
  Learn how to install and deploy HCL Commerce development environments and HCL Commerce production environments.
- Migrating
  Before you migrate to HCL Commerce Version 9.1, review this information to help plan and execute your migration.
- Operating
  Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
- Integrating
  Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.
  - Order management system integration
    Integrate a distributed order management (DOM) system with your store to provide comprehensive coverage of the order lifecycle across channels, from capture to fulfillment.
  - Sterling Order Management integration
    The integration between HCL Commerce and Sterling Order Management combines the industry-leading front-end capabilities of HCL Commerce with the proven, back-end order and inventory management features of Sterling Order Management.
    - Solution Overview
      The integration of HCL Commerce and IBM Sterling Order Management delivers the strengths of both products.
    - Prerequisites
      For the Sterling Order Management integration with HCL Commerce, some prerequisites, system requirements, assumptions, and limitations apply.
    - Sample configuration for integrating with Aurora starter store
      The sample configuration for integrating with the Aurora starter store provides a preconfigured order management-to-storefront environment that you can test to understand the significant features of the HCL Commerce integration with Sterling Order Management.
    - Integrating Sterling Order Management with HCL Commerce
      Configuring and deploying HCL Commerce and Sterling Order Management for integration includes running provided activation scripts, defining properties for your implementation, granting permissions, and triggering agent and integration servers.
    - Customizing
      Many elements of the side-by-side integration can be customized.
    - Troubleshooting and status codes
      To troubleshoot integration issues, review status codes.
    - Reference
      To understand how Sterling Order Management integrates with HCL Commerce, review mappings between the two systems and integration flows.
      - Creating static kits and prebuilt kits in the integration
        You can create a kit to attract customers. Kits are groupings of catalog entries that can be used when creating promotions.
      - Mappings and integration flows
        You should review the mappings between HCL Commerce and Sterling Order Management.
        General mapping rules
        Each installation of HCL Commerce and Sterling Order Management is different. Some assumptions are made about the mapping between the two systems, and these assumptions are reflected in the ValueMaps.xml file, which you can change to suit your particular environment.
        Integration flows
        Integration flows provide mappings between HCL Commerce and Sterling Order Management.
  - Inventory Management system integration
    Integrate an inventory management system with your store to ensure that inventory availability is constantly updated to reflect your store's current inventory levels.
  - Payments system integration
    Integrate a payments system with your store to process shopper payments for your site. You can also integrate with pricing and tax service providers to manage the pricing and tax calculations for your store.
  - Tax system integration
    You can integrate HCL Commerce with a third-party tax calculation system to provide tax calculations for your store. Integrating with a third-party tax service provider can help you to build and maintain a highly secure e-commerce site with a worldwide tax calculation process. Use the available HCL Commerce tax integration extension points to create any extensions that you need for integrating with your third-party tax calculation system. The tax integration xC extensions are a set of task commands that are called by the order component to communicate with the third-party tax calculation system when the tax integration feature is enabled.
  - Integrating with back-end systems and external applications
    External systems integration is a key feature of the HCL Commerce solution. In HCL Commerce business logic is enabled for integration and built-in adapters and interfaces are provided for common integration points. Additionally, the HCL Commerce integration solution leverages integration standards by using various IBM connectivity solutions.
  - IBM Watson Campaign Automation integration
    You can integrate IBM Watson Campaign Automation with HCL Commerce so that transactional emails are sent by IBM Watson Campaign Automation.
  - IBM MQ
    HCL Commerce provides a listener for IBM MQ for inbound requests, and an adapter for IBM MQ for outbound requests, to integrate back-end, and external systems with HCL Commerce.
  - Content management integration
    You can integrate HCL Commerce with an external content management system through a punch-out window from Management Center and through the web feed utility. You can integrate HCL Commerce with IBM Web Content Manager to provide Management Center users the ability to associate IBM Web Content Manager content with HCL Commerce objects.
  - Analytics for HCL Commerce
    HCL Commerce provides a framework that you can configure to integrate your store with an external Web analytics solution. This framework includes a tag library that you can use in store page JSP files to provide appropriate analytics information to the external analytics system.
  - IBM Product Recommendations and HCL Commerce
    IBM Product Recommendations is an IBM Digital Analytics solution that you can subscribe to that automatically generates personalized product recommendations on the storefront. The recommendations are based on the browsing, shopping, and purchasing behavior of individual customers. If your site is integrated with IBM Digital Analytics, you can display recommendations from IBM Product Recommendations on your store pages.
  - IBM Enterprise Marketing Management integration
    You can integrate HCL Commerce with IBM Enterprise Marketing Management.
  - IBM Dynamic Pricing
    Dynamic Pricing is a cloud-based pricing system that analyzes real-time market data to provide suggestions on how merchandisers can react to competitor pricing and shifts in market conditions. Data can be fed to Dynamic Pricing from multiple sources, including HCL Commerce. You can configure HCL Commerce to export pricing data to Dynamic Pricing for pricing analysis and adjustment. The adjusted pricing data can then be imported from Dynamic Pricing to HCL Commerce, so the prices can be propagated to your live store front.
  - IBM WebSphere eXtreme Scale
    You can integrate HCL Commerce version 9.0.0.7 or later with IBM WebSphere eXtreme Scale version 8.6.1.2 or later. The WebSphere eXtreme Scale licensed program is an elastic, scalable, in-memory data grid that you can use as an advanced cache for HCL Commerce. Integrating with WebSphere eXtreme Scale can provide significant performance benefits for high volume HCL Commerce customers.
  - Apple Pay on the Web integration
    Apple Pay on the Web integration with HCL Commerce provides you with an easy and secure way to accept and process payments. Apple Pay on the Web enables customers to purchase products in the Aurora starter store with a single touch in Safari on Mac, iPhone, and iPad.
  - Configuring directory services (LDAP) with HCL Commerce
    HCL Commerce can be configured to use one or more LDAP servers as the master user repository instead of the HCL Commerce database. This is typically done when multiple applications need to share a common user repository.
  - Sterling Omni-Configurator integration
    The Sterling Omni-Configurator integration for HCL Commerce enables your storefront to sell complex, configurable products, otherwise know as dynamic kits.
  - OAuth 2.0 framework for social login
    When you integrate with the OAuth 2.0 framework, your shoppers can authenticate to your storefront with their social networking accounts, like Google, Facebook, and Twitter.
  - HCL Digital Experience integration
    HCL Digital Experience is a fully-featured, multi-platform enterprise content management solution. Using HCL Digital Experience, you can easily manage your growing volume of digital content that is required to run your business and support critical decisions.
  - HCL Unica Discover integration
    HCL Unica Discover records what your customers are seeing on your store web pages and how they interact with store pages. HCL Unica Discover provides deep behavioural insights into the online journey of users who visit your store. You can use these insights to create positive experiences for the users that make them want to visit your store again.
  - Google Analytics integration
    Google Analytics helps you to understand how your customers are engaging with your store content and how they interact with store pages. Google Analytics helps you to get a deeper understanding of your customers so that you can improve customer experience and get better results.
- Administering
  Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
- Customizing
  The topics in the Customizing section describe tasks performed by an application developer to customize HCL Commerce.
- Tutorials
  HCL Commerce provides many tutorials to help you customize and understand your HCL Commerce instance and stores.
- Samples
  Topics in the Samples category highlight the various samples that are provided with HCL Commerce.
- Compliance
  The following section describes how you can leverage HCL Commerce features and functionality to help your site be compliant with different privacy and security standards.
- Securing
  These topics describe the security features of HCL Commerce and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of HCL Commerce site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
- Reference
  Topics in the Reference section contain all of the HCL Commerce reference documentation.

General mapping rules

Each installation of HCL Commerce and Sterling Order Management is different. Some assumptions are made about the mapping between the two systems, and these assumptions are reflected in the ValueMaps.xml file, which you can change to suit your particular environment.

Table 1. Mapping assumptions between HCL Commerce and Sterling Order Management
HCL Commerce	Sterling Order Management	Where item is mapped, if applicable	Example
Buyable=N	Item validation rule on. Effective dates in need to be defined for these items. If Buyable=N, then item does not appear in the HCL Commerce storefront and customers are not able to add it to cart. To control whether an item is buyable or not, the item must be created in Sterling Order Management and the effective dates must be supplied.
Carrier	SCAC	`ValueMaps.xml` file	USPS
Currency	Currency	Not mapped. Currency needs to be defined as same code in both systems.	USD
Customer		Not mapped. Assumed to exist in HCL Commerce only.
DeliveryMethod		`ValueMaps.xml` file	Pick, Ship
Fulfillment center identifier	ShipNode
Fulfillment Center name	Shipnode identifier
Item Part Number	Item Id
Items	Items	Must be created in both systems.
	Level of service	Not mapped. Available in Sterling Order Management only.	Expedite
Online store ID	Enterprise Organization Code
Online and Physical Store Names	Shipnode Identifier
Order Id	SSFS Order No =WC_ + WC Order Id
Order Item ID	Order Line No
Payment Method	PaymentType	`ValueMaps.xml` file	check –> CHECK
			Visa, MasterCard, etc. --> CREDIT_CARD
			Line of credit --> CUSTOMER ACCOUNT
			For others, directly map payment method name to payment type. It should be CUSTOMER_ACCOUNT and all others should be OTHERS.
Physical store identifier	ShipNode
Reservation Id	Inventory Reservation Id = WC_ + WC Order No
Shipping Mode Code (ShipModeCode)	CarrierServiceCode	`ValueMaps.xml` file	2nd day air
StoreId > Node	ShipNode	`ValueMaps.xml` file	Line in valuemap.xml file: `<mm:Map name="wcPhysicalShipNodeToscShipNode">`
StoreId > Storefront	Enterprise	`ValueMaps.xml` file	Line in valuemap.xml file: `<mm:Entry key="Madisons">scMadisons</mm:Entry>`
User		Not mapped. Assumed to exist in HCL Commerce only.
User for API call		Must configure a common authentication user in both systems.
ShipModeStoreId+ShipModeCode+Carrier	SCAC+CarrierServiceCode		UPS Next day
UOM – C62	UnitOfMeasure – EACH	`ValueMaps.xml` file	Mapping is based on the Common Attributes Mapping definition in ValueMaps.xml. If not defined, the mapping is: C62 in request EACH in response.