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User Guide
The information contained in this section applies to WebSphere Commerce Version 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in a newer section.WebSphere Commerce is a single, unified e-commerce platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B), and indirectly through channel partners (indirect business models). WebSphere Commerce is designed to be a customizable, scalable, and high availability solution that is built to leverage open standards. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels.
Administering
Payment plug-ins
To configure a payment plug-in define payment and refund methods; payment and refund rules; and the payment protocols that you intend to use.
... Paymentech plug-in
The Paymentech plug-in allows the Payment plug-in controller to communicate directly with the Paymentech gateway using the plug-in.
Paymentech plug-in batch states
A Paymentech batch passes various states from the time it is created until the time it is deleted. In most cases, the changes occur automatically during interaction with the Paymentech gateway.

User Guide
The information contained in this section applies to WebSphere Commerce Version 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in a newer section.WebSphere Commerce is a single, unified e-commerce platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B), and indirectly through channel partners (indirect business models). WebSphere Commerce is designed to be a customizable, scalable, and high availability solution that is built to leverage open standards. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels.
- Planning
  Creating a custom implementation of a WebSphere Commerce store requires a significant amount of planning. From gathering client needs, to deploying the live solution, much work is needed to successfully deploy a custom client store. Use the resources in here to help you plan every phase of store creation.
- Installing
  Review the following sections for information about installing the WebSphere Commerce product, associated maintenance, and WebSphere Commerce enhancements.
- Migrating
  Before you migrate to WebSphere Commerce Version 8.0, review this information to help plan and execute your migration.
- Deploying
  The topics in this section describe how to publish stores to either a test or production environment, and how to deploy customized code.
- Operating
- Integrating
  Topics in the Integrating category highlight the tasks that are commonly performed for using WebSphere Commerce in combination with other products.
- Administering
  - Overview of administering a WebSphere Commerce site
    In WebSphere Commerce the person who performs administrative tasks is called a Site Administrator. The Site Administrator installs, configures, and maintains WebSphere Commerce and the associated software and hardware. The administrator responds to system warnings, alerts, and errors, and diagnoses and resolves system problems. Typically, this person controls access and authorization (creating and assigning members to the appropriate role), manages the Web site, monitors performance, and manages load balancing tasks. The Site Administrator might be responsible for establishing and maintaining several server configurations for different stages of development such as testing, staging, and production. The Site Administrator also handles critical system backups and resolves performance problems.
  - WebSphere Commerce instance
    Every WebSphere Commerce installation requires at least one instance to function, and each WebSphere Commerce instance can contain one or more stores.
  - Managing features
    You can administer the features for your store and site, such as attribute, catalog, promotion, marketing, order management features, and more. The administration tasks that you can complete differ depending on the type of feature and the tool that you use to administer your store and site.
  - Logging services
    WebSphere Commerce provides facilities for logging. For existing customers, ECTrace and ECMessage are still supported. For new implementations, use the WebSphere Application Server recommendation for logging and tracing.
  - Business auditing
    Business auditing is the capturing of the business logic and objects during a WebSphere Commerce operation. You may want to audit your business for various reasons: generic, such as to review various tasks performed weekly; or specific, such as to track the steps involved in a particular Customer Service Representative's order. A report on business auditing is available in the Administration Console.
  - Business events
    Each time that a command triggers a business event, a record is added to the BUSEVENT database table to persist data from the event. Event listeners and external systems (such as the Marketing component, a back end order management system, or an external analytics system) can use this data to perform further processing.
  - Staging server
    The WebSphere Commerce staging server is a part of the production environment where business and technical users can update and manage store data and preview changes. The changes can then be propagated to the production server.
  - WebSphere Commerce database
    As a site administrator, maintain the WebSphere Commerce database and ensure that any WebSphere Commerce utilities and processes that load and retrieve data from the database is configured to connect to the database properly.
  - Dynamic caching
    In general, caching improves response time and reduces system load. Caching techniques are used to improve the performance of World Wide Web Internet applications. Most techniques cache static content (content that rarely changes) such as graphic and text files. However, many websites serve dynamic content, containing personalized information or data that changes more frequently. Caching dynamic content requires more sophisticated caching techniques, such as those provided by the WebSphere Application Server dynamic cache, a built-in service for caching and serving dynamic content.
  - Extracting, transforming, and loading data
    WebSphere Commerce provides multiple utilities for preparing and loading data into a WebSphere Commerce database. The loading utilities are flexible and you can continue to use these utilities when you customize the WebSphere Commerce schema.
  - Payment plug-ins
    To configure a payment plug-in define payment and refund methods; payment and refund rules; and the payment protocols that you intend to use.
    - ... LOC plug-in
      Use the LOC plug-in when a credit line is used as the payment method and an external accounting system is responsible for processing the payment transaction.
    - ... SimpleOffline plug-in
      Use the SimpleOffline plug-in if you want to process payment transactions manually. WebSphere Commerce tracks the payment status of the order.
    - ... Custom payment plug-in
      Follow the same process to configure a custom plug-in as you would follow to configure a plug-in that is provided with WebSphere Commerce.
    - ... Paymentech plug-in
      The Paymentech plug-in allows the Payment plug-in controller to communicate directly with the Paymentech gateway using the plug-in.
      - Configuring a merchant to access the Paymentech gateway
        Before a store can use the Paymentech plug-in to process payments, configure a merchant to access the Paymentech gateway.
      - Scheduling Paymentech jobs
      - Paymentech plug-in
        The Paymentech plug-in allows the Payments plug-in controller to communicate directly with the Paymentech gateway by using the plug-in.
      - Paymentech plug-in batch states
        A Paymentech batch passes various states from the time it is created until the time it is deleted. In most cases, the changes occur automatically during interaction with the Paymentech gateway.
      - Scheduling Paymentech jobs
    - Scheduling the processing of pending payments
      To process pending payments schedule the OrderPaymentSynchronize, ProcessDepositableAmount, and OrderClose commands on the WebSphere Commerce scheduler. If you are using the Paymentech plug-in schedule the PPCPaymentechBatchCtrlCmd and PPCPaymentechGetCtrlCmd as well.
  - WebSphere Commerce Search
    For a fully functioning WebSphere Commerce Search implementation, you must understand and complete the search administration tasks, which include search index management and ongoing maintenance.
  - Deploying a WebSphere Commerce dual cell environment
    Consider deploying a dual cell environment to achieve continuous availability and ensure that shoppers are minimally affected by planned or unplanned outages.
  - IBM Customer Service for WebSphere Commerce
    IBM Customer Service for WebSphere Commerce is a separately purchased product that provides a light-weight customer service solution that is embedded in the Aurora B2C and Aurora B2B storefronts. Even though this solution is a separately purchased product, it is not a separate application. Stores that are enabled with IBM Customer Service for WebSphere Commerce allow a customer service representative (CSR) to act on behalf of guest customers and registered customers. A CSR can manage customer accounts, cancel and reorder orders, and shop as customer. A CSR can also act on behalf of Buyer Administrators to help complete Aurora B2B tasks from the storefront, without having to access the Organization Administration Console.
- Tutorials
  WebSphere Commerce provides many tutorials to help you customize and understand your WebSphere Commerce instance and stores.
- Samples
- Developing
  The topics in the Developing section describe tasks performed by an application developer.
- Compliance
  The following section describes how you can leverage WebSphere Commerce features and functionality to help your site be compliant with different privacy and security standards.
- Securing
  These topics describe the security features of WebSphere Commerce and how to configure these features.
- Performance
- Troubleshooting

Paymentech plug-in batch states

A Paymentech batch passes various states from the time it is created until the time it is deleted. In most cases, the changes occur automatically during interaction with the Paymentech gateway.

The Paymentech batch state machine

For a given batch, the start state is OPEN and the final state is CLOSED. When the ProcessPaymentechBatch scheduled job runs with the a valid value set for the merchConfId parameter, a new batch is created in the OPEN state. All pending deposits and credits belonging to the merchant are added to the batch. The batch is then sent to the Paymentech gateway. If it is sent successfully, the state changes to SENT. If the send process fails, the batch remains in the OPEN state.

Once a batch is sent, a GetPaymentechBatch scheduled job is automatically scheduled by the ProcessPaymentechBatch job for this batch. After some configurable interval, the GetPaymentechBatch job runs, and sends a Request For Reponse (RFR) to the gateway for the batch, and processes the RFR response. If the RFR response is received successfully, and all of the transactions in the batch are processed successfully, the batch is marked as CLOSED. If only some of the transactions in the batch are successful, the batch is marked as PARTIALCLOSED.

Any batch in any state can be changed to CLOSED using the force close action.