Administering IBM Customer Service for WebSphere Commerce
IBM Customer Service for WebSphere Commerce is a separately purchased product that
provides a light-weight customer service solution that is embedded in the Aurora B2C and Aurora B2B
storefronts. Even though this solution is a separately purchased product, it is not a separate
application. Stores that are enabled with IBM Customer Service for WebSphere Commerce allow a
customer service representative (CSR) to act on behalf of guest customers and registered customers.
A CSR can manage customer accounts, cancel and reorder orders, and shop as customer. A CSR can also
act on behalf of Buyer Administrators to help complete Aurora B2B tasks from the storefront, without
having to access the Organization Administration Console.