- Automatic approval for returns
Every product that is modified within a return is subject to an automatic approval process. With the appropriate level of security, manual approval can be issued, but for a typical return, automatic approval is easier. Automatic approval consists of a series of tests on the specified product and its relationship to the rest of the return, other returns, and the original order. For each unsuccessful test, a denial reason is logged against the return item. The reasons can be presented to a Customer Service Representative who can override the system evaluation and issue a manual approval.
- Return items
Products that are included in a return are either order items or catalog entries in the WebSphere Commerce database. Return can support both ATP and non-ATP inventory systems. In addition, for ATP inventory systems, components of a dynamic and static kit are placed on a return by using the appropriate catalog entry. The refund amount depends on the type of return item that is used to create a return merchandise authorization (RMA).
- Kits and kit components for returns
A dynamic kit contains multiple products, is ordered as a unit, and has one price and one stock keeping unit (SKU). For returns, a kit is commonly treated as a unit. One can not return the components of a dynamic kit separately.
- Order items and catalog entries for returns
Using WebSphere Commerce, you can track returned orders, whether they are returned order items or returned catalog entries.
- ReturnCreditAndCloseScan command
Refunds for a return merchandise authorization (RMA).
- Suggested refund amount
When you update an existing return, a suggested refund will be calculated. A Customer Service Representative can modify a suggested amount on a case-by-case basis. The suggested credit including adjustments, charges, and taxes is summed in the ReturnPrepare command after taxes are calculated.
- Applying a restocking fee for returns
By default, when a customer returns an item a restocking fee is not applied. You can customize WebSphere Commerce to charge customers a restocking fee; the fee can be either a flat rate, or a percentage amount of the order.