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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Operating
IBM Sales Center for WebSphere Commerce
Returns
When a customer is not satisfied with the product they have purchased, they can call a customer service representative (CSR) to create a return. A CSR can create, view and edit returns. Editing a return includes adding items to the return, removing items from the return, changing the credit method, credit amount and other key information, or approving it for further processing.
Viewing a return item
When a customer is not satisfied with the product they have purchased, they can call a customer service representative (CSR) to create a return. This section explains how to view the details of the return item.

Viewing a return item

When a customer is not satisfied with the product they have purchased, they can call a customer service representative (CSR) to create a return. This section explains how to view the details of the return item.

Procedure

Find or create the return you want to view the return items of.
Select the Return Items page in the return editor to view the return items.