When a customer is not satisfied with the product they have purchased,
they can call a customer service representative (CSR) to create a return.
A CSR can create, view and edit returns. This section explains how to find
a return.
Procedure
- Log
on to the IBM Sales Center.
- Select the store that the
merchandise is being returned to.
- Select Find from the Return menu.
- Enter one or more of the following search criteria:
- Return number
- Return status
- Order number
- Customer logon ID
- Contract name (only applicable to a B2B store)
Tip: Use an asterisk (*) as a wildcard in
a field to broaden your search. Search information can be entered in the following
formats:
where XXX is a partial string you want to search
on. If search information is entered in any other format, the Find button
will be disabled.
- Scroll through the Search result table to
find the quote for which you are searching.
Tip: Click
a column heading in the Search result table to sort
the current page of results (there may be more than one page) based on that
heading.