Configuring the export mode for IBM Digital Analytics based customer segments
You can configure whether the export process runs in append mode or replace mode. Append mode is the default mode that is configured in the analytics configuration file, biConfig.xml, but you can switch to replace mode at any time.
The export mode applies when you export a profile segment from IBM Digital Analytics, formerly known as Coremetrics Analytics, that has the same name as an existing WebSphere Commerce customer segment. In this case, the export process updates the existing customer segment rather than creating one. This update prevents storing multiple versions of the same customer segment in WebSphere Commerce.
- Append mode: Any new customers in the exported profile segment are added to the existing WebSphere Commerce customer segment.
- Replace mode: Customers in the existing WebSphere Commerce customer segment are deleted and then replaced with customers from the exported profile segment.
Customers who belong to the existing WebSphere Commerce customer segment | Customers who belong to the latest Coremetrics profile segment to be exported | Export result when you use append mode | Export result when you use replace mode |
---|---|---|---|
Customer 1Customer 2Customer 3Customer 4 | Customer 3Customer 4Customer 5Customer 6 | Customer 1Customer 2Customer 3Customer 4Customer 5Customer 6 | Customer 3Customer 4Customer 5Customer 6 |
If the export mode parameter (segmentExportMode
)
is missing from the biConfig.xml file, or if
you delete the parameter, the export process always creates a customer
segment. To differentiate the customer segment versions, the export
process names the customer segment according to this syntax: Name
of report - Profile segment name - Date - Timestamp.