Welcome
Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
Fixlet Repository Guide
This document provides detailed list of out-of-box fixlets available within BigFix Runbook AI. This information is intended for administrators and users authorized for configuring use cases / fixlets within BigFix Runbook AI, which works in conjunction with HCL Bigfix engine.
Fixlet Repository
This section lists the out-of-the-box fixlets available in BigFix Runbook AI, categorized into Linux Server Management, Windows Server Management, Active Directory, and Database Management.
Network Management
This section covers enabling DHCP tracing and DNS server diagnostics, including fetching DNS server diagnostics and enabling DNS diagnostics.

BigFix Documentation Homepage
BigFix AEX
Welcome to the BigFix AEX (Advanced Endpoint Management) documentation.
Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
- Introduction
  This guide provides you with an overview of BigFix Runbook AI and its features and benefits. It also provides an architectural overview and talks about various configurations and end user activities in brief.
- Pre-requisites guide
  This guide provides instructions to install the prerequisites required for BigFix Runbook AI. This includes the installation of MongoDB and Solr for both HA (High Availability) and non-HA modes as well as generation of certificates for authentication and authorization purposes.
- Installation Guide
  This guide provides instructions to install BigFix Runbook AI. It includes the pre-installation and the installation procedures for BigFix Runbook AI. This guide also provides summary material about additional servers and optional post- installations and references to the other documents for detailed information.
- Configuration Guide
  This guide instructs on how to install and configure BigFix Runbook AI. These instructions also include the configuration procedures for the product.
- User Guide
  This guide introduces you to the key concepts of BigFix Runbook AI and describes how to use the product. It provides an overview of the end-user interface and instructions to perform different tasks. This guide is intended for the BigFix Runbook AI end-users working towards resolution of IT support tickets.
- API Guide
  BigFix Runbook AI API guide provides documentation and instructions on how to use its application programming interface (API), including details on the functions, parameters, and endpoints available for developers to interact with the API.
- Fixlet Repository Guide
  This document provides detailed list of out-of-box fixlets available within BigFix Runbook AI. This information is intended for administrators and users authorized for configuring use cases / fixlets within BigFix Runbook AI, which works in conjunction with HCL Bigfix engine.
  - BigFix Runbook AI Overview
    BigFix Runbook AI is an Intelligent Runbook Automation product that uses AI, ML, and NLP to automate IT Operations tasks and provide automated remediation. It reduces costs, mitigates risks, improves efficiency, and offers quick implementation with reusable runbooks.
  - Fixlet Repository
    This section lists the out-of-the-box fixlets available in BigFix Runbook AI, categorized into Linux Server Management, Windows Server Management, Active Directory, and Database Management.
    - Linux Server Management
      This document provides a list of Linux server management tasks, including file system backup, swap space management, package installation, user management, and system configuration.
    - Windows Server Management
      Windows Server Management provides various fixlets for managing and configuring Windows server settings such as adding virtual directories, creating DNS zones, deleting event logs, enabling drive quota, and managing user accounts.
    - Active Directory
      Active Directory provides a range of fixlets for managing user accounts, groups, authentication policies, and other AD objects. These fixlets offer user-friendly methods for tasks such as adding service accounts, changing user passwords, checking administrator privileges, and more.
    - Database Management
      This document provides a list of database management tasks for various database systems including SQL, Oracle, and PostgreSQL. The tasks include checking database status, taking backups, modifying database parameters, creating and dropping databases, and granting permissions to users.
    - Network Management
      This section covers enabling DHCP tracing and DNS server diagnostics, including fetching DNS server diagnostics and enabling DNS diagnostics.
  - Onboarding of Fixlets on Bigfix Instance
    This section covers onboarding reusable and out of the box fixlets on a Bigfix instance.
  - Configuring and Managing the Fixlets on BigFix Runbook AI instance
    This section informs users on how to configure and manage fixlets on a BigFix Runbook AI instance. Users can bulk upload fixlets using an excel file provided with the BigFix Runbook AI package. Detailed steps for bulk upload are mentioned in the Configuration Guide.
- Integration Guide
  This guide provides instructions to enable integrations with various ITSM and Runbook Automation tools, while configuring BigFix Runbook AI.
- Lab Manual
  This lab manual provides infrastructure administrators, installation and configuration administrators, and end users with detailed instructions on how to install, configure, and use BigFix Runbook AI. It is divided into modules, each containing an introduction and lab exercises. The manual also references additional servers, post-installation steps, and other documents for more information.
- Troubleshooting Guide
  This guide provides instructions to troubleshoot some of the commonly occurring issues along with the resolution steps. This information is intended for administrators responsible for installing, configuring, and supporting BigFix Runbook AI product.
- Abbreviations
  A list of abbreviations and their expansions.
CISA Known Exploited Vulnerabilities (KEV): Overview
The Known Exploited Vulnerabilities (KEV) Content Pack is available as an add-on for BigFix. It is a collection of BigFix Fixlets that is derived from extensive research of the CISA KEV catalog, NVD, and Vendor Advisories. This KEV Content Pack provides BigFix operators with the ability to quickly identify endpoints with vulnerabilities that are high-risk and time-sensitive given that they are known to have been exploited or are actively being exploited.
Payment Card Industry (PCI) Add-on User Guide
The BigFix PCI DSS Add-On is a premium component that provides security configuration checklists that are based the Payment Card Industry Data Security Standard (PCI DSS). These compliance checks are designed to help ensure continuous compliance at every endpoint in your organization.
RHEL ESU Add-On User's Guide
BigFix content supporting Red Hat's Extended Update Support (EUS) and Extended LifeCycle Support (ELS) patching program is available as an add-on to the BigFix Patch, BigFix Lifecycle, and BigFix Compliance products.
Service Graph Connector Integration
The Service Graph Connector is available as an add-on for integrating BigFix Inventory with your CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
Windows ESU Patch Add-On User's Guide
BigFix content supporting the Extended Support Updates (ESU) patching program from Microsoft® is available as an add-on to BigFix Patch, BigFix Lifecycle and BigFix Compliance.
BigFix Patch Workbench Add-On
This topic provides an overview of BigFix Patch Workbench, an automated solution that streamlines patch deployment, reduces tool fragmentation, integrates with ServiceNow, and enhances compliance and productivity across ITSM processes.
Add-ons guides in PDF format
Below is a comprehensive list of links to the Add-ons user guides available in PDF format, designed to assist users in navigating and utilizing the software effectively:

Network Management

This section covers enabling DHCP tracing and DNS server diagnostics, including fetching DNS server diagnostics and enabling DNS diagnostics.

Enable DHCP Tracing


Fixlet User Friendly Name	Network_Dhcp_Tracing_Enable
Description	Enables DHCP tracing.

DNS Server Diagnostics


Fixlet User Friendly Name	Network_DNS_Server_Diagnostics
Description	Adds DNS Feature and then fetches DNS server diagnostics. Also enables DNS diagnostics.