Accepting remote control session actions

About this task

When a remote control session is requested or certain actions are carried out by the controller user, you can be asked to confirm acceptance of these actions. Your acceptance is requested if user acceptance session policies are enabled and set to yes for the session. Target user acceptance can be requested when the following actions are carried out by the controller user:

  • Starting a remote control session
  • Changing the session type during a remote control session
  • Requesting target system information
  • Transferring files to and from the target
  • Making a local recording of a remote control session
  • Requesting to allow multiple participants in a session

The following options can be available in the acceptance window when confirmation is required, depending on the action that is being accepted.

Accept
To accept the request and allow the controller user to complete the action, click Accept.
Refuse
To refuse the request and not allow the controller user to complete the action, click Refuse.
Session type
When user acceptance is enabled for starting a session, if you do not want the controller user to have Active control of your system, select a different session type.
Guidance
The controller user can view your system in guidance mode, but cannot control the remote mouse or keyboard. For more information about this session type, see the BigFix® Remote Control Controller User's Guide.
Monitor
The controller user can view your system in monitor mode, but cannot control the remote mouse or keyboard. For more information about this session type, see the BigFix® Remote Control Controller User's Guide.
Chat
You can chat with the controller user without allowing them to view your system.
Hide applications
To hide any running applications on the target that you do not want the controller user to see, click Hide applications. For more information about hiding applications, see Hiding applications.
Note: When you receive an acceptance request, you have a predefined number of seconds to accept or refuse it. If you do not accept in time, the outcome of the request is determined by the values that are set for the following properties.
Acceptance timeout action
If the session was initiated from the BigFix® Remote Control Server.
AcceptanceProceed
If the session was initiated directly between the controller and the target.
If both properties are set to proceed, the requested action is completed without user acceptance. If they are set to Abort, the requested action is not completed and a message is displayed on the controller system. For more information about how policies are derived for a remote control session, see the BigFix® Remote Control Administrator's Guide.