Limitations during a session with an on-demand target
Some limitations might be in effect during a remote control session with an on-demand target.
Limitations during a session
The on-demand target runs as an application. Therefore, when it is running, the following limitations might be in effect during the remote control session, depending on the user rights on the target computer.Limitation | Windows™Server 2008 R2 | Windows™ 7 | Windows™ Server 2012 | Windows™ Server 2016 | Windows™ 10 | Linux™ | macOS | |
---|---|---|---|---|---|---|---|---|
1 | Lock Screen | All Users | All Users | All Users | All Users | All Users | No | No |
2 | UAC Prompts on Secure Desktop | All Users | All Users | All Users | All Users | All Users | N/A | N/A |
3 | Control High Integrity Level Windows™ | Standard Users | Standard Users | Standard Users | Standard Users | Standard Users | N/A | N/A |
4 | Modern UI | N/A | N/A | Standard Users | Standard Users | Standard Users | N/A | N/A |
5 | Fast User Switching | All Users | All Users | N/A | N/A | N/A | All Users | All Users |
6 | Inject Ctrl+Alt+Del |
Standard Users | Standard Users | Standard Users | Standard Users | Standard Users | No | N/A |
7 | Full screen text mode | All Users | All Users | N/A | N/A | N/A | All Users | N/A |
8 | Logging out | All Users | All Users | All Users | All Users | All Users | All Users | All Users |
Value | Description |
---|---|
All Users | The limitation affects both Standard Users and Admin Users |
Standard Users | The limitation affects Standard Users only. |
N/A | The limitation is not applicable to this operating system. For example, the operating system does not have User Account Control (UAC). |
No | Not a limitation on this operating system. |
- Lock Screen
When the target system is locked during a remote control session, the following message is displayed on the controller, "Please wait... Screen capture temporarily interrupted by the target operating system until the end user completes a secure desktop action (UAC prompt, fast user switching, screen locked). Screen capture will resume when the action is completed". The lock screen on the target is not displayed in the remote control session window. The controller user also loses input control.
- UAC Prompts on Secure Desktop
When a UAC prompt is displayed on the target system, it is not displayed to the controller in the remote control session window. Instead, the following message is displayed, "Please wait... Screen capture temporarily interrupted by the target operating system until the end user completes a secure desktop action (UAC prompt, fast user switching, screen locked). Screen capture will resume when the action is completed". The limitation does not affect Windows™ XP, Windows™ Server 2003, or Linux™ because those operating systems do not have User Account Control.
- Control High Level Integrity Windows™
Some windows require privileged access to be opened due to the High Level Integrity. When one of these windows have the focus, the controller is not able to send mouse or keyboard input to such windows on the target system. For example: certain Control Panels, Regedit, or Administrator Command Prompt windows. The actions taken from the user on the target machine when the action can still be viewed from the controller but there is no way to interact with the window from the controller.
- Modern UIWhen the Modern UI, formerly known as Metro, is visible, the target is unable to display its user interface on top of the display. This issue affects the Start Screen and also the Modern UI style applications. The following UI functions on the target are most affected by this issue.
- User acceptance prompts
- On-Screen Session Notification (OSSN)
- Guidance actions
- Highlighting and drawing
- Fast user switching
When you switch to a different target user account, the following message is displayed on the controller, "Please wait... Screen capture temporarily interrupted by the target operating system until the end user completes a secure desktop action (UAC prompt, fast user switching, screen locked). Screen capture will resume when the action is completed".
- Inject Ctrl+Alt+Del
Users cannot inject Ctrl+Alt+Del during a remote control session, except users with Administrator rights on Windows™ Vista and later. Workarounds for this limitation are detailed in Ctrl + Alt + Del workarounds.
- Full screen text mode
When a user switches a text mode application to full screen, the following message is displayed on the controller, "Please wait... Screen capture temporarily interrupted by the target operating system until the end user completes a secure desktop action (UAC prompt, fast user switching, screen locked). Screen capture will resume when the action is completed". The full screen text is not displayed in the session window.
- Logging out
When a user logs out, all the applications that are running in that user's session are terminated. The on-demand target runs as an application, therefore it is terminated too.
Ctrl + Alt + Del workarounds
When you click Ctrl-Alt-Del, the Windows™ Security dialog is displayed on the secure desktop. When the dialog is displayed, the on-demand remote control session is paused because the on-demand target is not allowed to capture the secure desktop. The exception is that on Windows™ XP with the welcome screen enabled, Task Manager is started instead.- Lock workstation
- In the controller window, select .
- Log off and shutdown
- You can select these options from the Start menu in the Windows™ operating system.
- Change password
- You can access the change password option in Control Panel.
- Task Manager
- In the controller window, select Windows™ taskbar. . You can also right-click the