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Remote Control V9.1.4
BigFix® Remote Control V9.1.4 Installation Guide
By using BigFix® Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
Overview of the BigFix® Remote Control system
BigFix® Remote Control operating requirements
Broker requirements

Remote Control V9.1.4
- Release Notes V9.1.4 Fixpack 1
- BigFix® Remote Control V9.1.4 Installation Guide
  By using BigFix® Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
  - Audience
  - Versions
  - Terms used in this guide
  - Overview of the BigFix® Remote Control system
    - How to use the guide
    - BigFix® Remote Control operating requirements
      - A Basic installation
        The most basic installation requires the BigFix® Remote Control target and controller components. Use the two components to start a peer to peer remote control session, for which the policies are defined only at target level.
      - Installation with support for firewall and NAT traversal
        In some environments, it is not possible to open a port in a firewall to enable controller to target, or target to server communication for all endpoints. It is more appropriate to enable traffic from, or traffic to a single computer that acts as a gateway to traverse the firewall.
      - Installation with support for remote control sessions over the internet
        Sometimes the target that requires support is out of network sight in an internet location. For example, in a hotel or an airport lounge.
      - Server requirements
        The hardware that is required by the server component depends on the number of computers that are administered and the frequency that is defined for their status updates.
      - Server environment guidelines
      - Controller requirements
      - Target requirements
      - Gateway requirements
      - Broker requirements
  - Get started
    Now that you understand the terms and components available in BigFix® Remote Control, you can identify which components you need to install:
  - Install the BigFix® Remote Control components
    The BigFix® Remote Control components can be installed in two ways. If you have access to the BigFix console, use a deployment fixlet to install the components.
  - Utility for extracting the component installation files
    BigFix® Remote Control provides a utility that you can use to extract the installation files that are required for each component.
  - Enable secure target registration
    To prevent unauthorized targets from registering with the BigFix® Remote Control server, you can enable the secure registration feature and use tokens to authenticate the target.
  - Install the driver for smart card authentication
    The BigFix® Remote Control Target provides an installation option to install a virtual smart card reader driver. You can also install the driver by running a fixlet in the BigFix console.
  - Manage the component services
    After you install the BigFix® Remote Control components, if you change their configuration, you can stop, start, or restart the component services.
  - Enabling email
  - Configure LDAP
  - Federal information processing standard (FIPS 140-2) compliance in BigFix® Remote Control
  - NIST SP800-131A compliance in BigFix® Remote Control
    BigFix® Remote Control version 9.1.0 components can be configured for NIST SP800-131A compliance.
  - Verifying the server installation
  - Recover from installation errors
  - Uninstall the components
  - Upgrade from previous versions
  - Maintaining the target installation
  - Properties that can be set in the target configuration
    You can configure target properties either during or after installation. The operating system on the target system determines which properties can be configured. The target properties determine the actions that can be carried out during a peer-to-peer session. If you set a server URL and set the Managed property to Yes, the actions are determined by the policies that are set on the Remote Control server.
- BigFix® Remote Control V9.1.4 Administrators Guide
  This guide is for users who want to administer BigFix® Remote Control.
- BigFix® Remote Control V9.1.4 Console Users Guide
- BigFix® Remote Control V9.1.4 Controller Users Guide
- BigFix® Remote Control V9.1.4 Target Users Guide
- BigFix® Remote Control V9.1.4 On-demand Target Guide
  Use BigFix® Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V9.1.4 Readme file

Broker requirements

The computer on which you install the BigFix® Remote Control broker must have the minimum following items or specification:

At least a 1 GHz Intel® or AMD processor.
A minimum of 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
A minimum of 50 MB hard disk space.
Adequate space for storing session video recordings. Recordings are stored temporarily on the hard disk and their size can vary depending on the duration and screen activity of the session. On average a 5-minutes session, 8-bits mode, can use about 2 MB of space. In true color 24-bit mode, recordings can take more space.

Operating system support

The following operating systems are supported

Windows™ Server 2008.
Windows™ Server 2008 R2.
Windows™ Server 2012.
Windows™ Server 2012 R2.
Red Hat Enterprise Linux™ 5.0 or later.
Red Hat Enterprise Linux™ 6.0 or later.
Red Hat Enterprise Linux™ 7.0 or later.
SUSE Linux™ Enterprise Server 10 or later.
SUSE Linux™ Enterprise Server 11 or later.
CentOS 5.0 or later.
CentOS 6.0 or later.

Supported Architectures

Intel™ IA-32 (also known as x86, x86-32)
Intel™ 64 or AMD64 (also known as x64, x86-64, EM64T)

Note: IA-64 (also known as Itanium™) processors are not supported.