Welcome
Administrator Guide
Read this guide to learn about enrolling, administering, and troubleshooting endpoints through BigFix MCM and BigFix Mobile.
Modern Client Management and BigFix Mobile
This guide is intended for HCL BigFix Master Operators (MO) and those who administer BigFix deployments. If you are looking for information about using Modern Client Management (MCM) and BigFix Mobile, see the WebUI User's Guide.
What’s new in this release
Overview of the enhancements made in the current release of BigFix Modern Client Management (MCM) and BigFix Mobile.

BigFix Documentation Homepage
Modern Client Management and BigFix Mobile
Welcome to the Modern Client Management and BigFix Mobile documentation, where you can find information about how to install, maintain, and use Modern Client Management and BigFix Mobile.
BigFix Mobile and MCM Overview
Discover how BigFix Mobile and Modern Client Management (MCM) extend unified endpoint management to mobile devices and modern OS platforms like iOS, iPadOS, Android, and Windows 10+, all from a single console.
Guides in PDF format
This section contains links to PDF versions of all the MCM and BigFix Mobile manuals.
Installing and Configuring BigFix Mobile and MCM
Read this guide to learn about the requirements and available installation scenarios to ensure that the deployment of BigFix MCM and BigFix Mobile goes smoothly in your environment.
Deployment Guide
This document provides guidance for deploying the certificate enrollment infrastructure required for BigFix Mobile Configuration Management (MCM). It describes how to integrate BigFix MCM with Microsoft certificate services to enable device certificate enrollment using the Simple Certificate Enrollment Protocol (SCEP).
How-to guide
This section provides step-by-step instructions for setting up a BigFix environment, focusing on integration with third-party prerequisites such as Apple Business Manager and Google Play. It guides users through the necessary configuration steps to ensure seamless interoperability with these external services.
Quick Start
This quick start guide gets you up and running with your BigFix MCM and BigFix Mobile solution. It helps you secure, configure, and manage your mobile devices quickly and efficiently.
User Guide
Administrator Guide
Read this guide to learn about enrolling, administering, and troubleshooting endpoints through BigFix MCM and BigFix Mobile.
- Modern Client Management and BigFix Mobile
  This guide is intended for HCL BigFix Master Operators (MO) and those who administer BigFix deployments. If you are looking for information about using Modern Client Management (MCM) and BigFix Mobile, see the WebUI User's Guide.
  - What’s new in this release
    Overview of the enhancements made in the current release of BigFix Modern Client Management (MCM) and BigFix Mobile.
  - Features added in the previous releases
    Overview of the enhancements made in the previous releases of MCM and BigFix Mobile.
  - Device enrollment
    You must enroll your devices to manage them with MCM and BigFix Mobile. MDM servers interact with the enrolled devices through MDM APIs.
- BigFix MCM
  Read this section to learn enrolling and managing Windows and macOS desktop and laptop devices.
- BigFix Mobile
  BigFix Mobilesimplifies the management and security of Android, iOS, and iPadOS devices, enabling IT admins to seamlessly enroll, configure, and monitor mobile devices, ensuring compliance and protection of corporate data.
- Feature configuration
  The Feature Configuration page in BigFix WebUI enables you to target specific MDM servers and deploy advanced feature modules to managed endpoints. After uprading to MCM v3.6 or later, use the Feature Configuration page to activate specialized management capabilities like Geofencing, Battery Health monitoring, Jailbreak detection, and Remote Access for your MDM servers.
- SCEP Certificate-based authentication
  BigFix MCM supports certificate-based authentication through Simple Certificate Enrollment Protocol (SCEP). SCEP is the fastest and most secure way to provision certificates to all your MCM-managed devices. With SCEP, IT Admins can automate issuing certificates to the endpoints to provide access to corporate Wi-Fi, VPN, and secure e-mail through encryption.
- SAML-authenticated enrolment flow
  When you configure SAML as the authentication method, when a user hits the enrollment URL and click Enroll, the user is first authenticated via the identity provider before proceeding with the enrollment process.
- Application management
  App Management in BigFix Mobile and MCM provides a centralized way to distribute, update, and control applications across multiple device platforms. Administrators can deploy both public store apps and internal corporate apps, enforce policies, and secure company data while simplifying the app lifecycle for end users.
- Battery health and level monitoring
  The Battery Health feature provides visibility and proactive monitoring of mobile device battery performance to improve device reliability and minimize user productivity disruption. Monitoring is event-driven and avoids continuous polling mechanisms.
- Email configuration management
  With BigFix MCM and BigFix Mobile, you have the ability to install and set up email application that can connect to your email system. This allows users to easily connect, verify their identity, and synchronize their work email accounts on their devices.
- VPN management
  BigFix MCM and BigFix Mobile enable organizations to manage and configure Virtual Private Network (VPN) settings on enrolled Android, Apple, and Windows devices, ensuring secure remote access to corporate networks.
- Wi-Fi configuration management
  BigFix MCM and BigFix Mobile offer WiFi configuration management, where administrators can control and configure the wireless network settings on MCM-enrolled devices. This helps organizations to maintain a secure and reliable wireless network infrastructure while providing flexibility for users to connect to authorized networks.
- Jailbreak Detection
  Jailbreak Detection enables administrators to identify compromised mobile devices enrolled in the MDM platform.
- Geofencing
  Geofencing is a location-based technology that creates a virtual boundary (or “zone”) around a real-world area using GPS, Wi-Fi, cellular data, or RFID signals.
- Remote Access
  This procedure outlines the steps required to start a Remote Access session using Modern Client Management.
- Web content filter
  The Web Content Filter feature provides administrators with the ability to manage and secure the web browsing experience on managed devices. By implementing URL-based policies, organizations can ensure that users access only approved content, reducing the risk of data exposure and increasing productivity.
- Shared device management
  Shared Device Management allows organizations to securely deploy a pool of shared devices to frontline, shift, or kiosk workers. Instead of assigning a permanent, distinct device to every individual user, organizations can maintain a flexible pool of shared, corporate-owned devices. This approach reduces hardware costs while ensuring that every employee receives a secure and personalized workspace during their shift.
- BigFix MCM and Mobile Known Limitations
  This topic lists known limitations and restrictions in BigFix Modern Client Management (MCM) and BigFix Mobile for each version. Use this to understand feature gaps, known issues, or unsupported configurations relevant to your environment.
- Troubleshooting
  This section is intended to help you solve problems that might occur when installing BigFix MCM and BigFix Mobile.
- Frequently Asked Questions
  Read this section for commonly asked questions and their answers to manage the MCM deployments better.
- Support
  For more information about this product, see the following resources:
- Notices
Rugged Device Management
Supported devices and system setup requirements.
Glossary
This glossary provides terms and definitions for the BigFix software and products.

What’s new - Latest Features & Enhancements

Overview of the enhancements made in the current release of BigFix Modern Client Management (MCM) and BigFix Mobile.

BigFix Modern Client Management (MCM) / UEM version 3.8 introduces Declarative Device Management (DDM) for Apple platforms, full interactive Remote Control capabilities for Android, Geofencing Dwell Time controls, and extended policy and app deployment features for ChromeOS.

Apple Declarative Device Management (DDM)

BigFix MCM v3.8 integrates Apple's Declarative Device Management (DDM) for macOS 14 (Sonoma) and later. This feature enables autonomous device management, allowing administrators to:

Set software update deadlines and desired states directly from the WebUI.
Leverage devices' ability to enforce updates independently, reducing administrative overhead and ensuring compliance.

DDM streamlines update workflows and enhances security by ensuring timely software updates across managed Apple devices.

Interactive Remote Control for Android

The new Interactive Remote Control feature for Android devices introduces:

Active screen control for Fully Managed and Dedicated Android devices.
Gesture mapping and navigation button controls.
Direct tap and swipe input from the WebUI.

These enhancements enable administrators to provide real-time support and troubleshooting, improving device management efficiency and user experience.

ChromeOS Management Enhancements

BigFix MCM v3.8 expands ChromeOS management capabilities with:

Extended app deployment policies covering Web Apps, Chrome Extensions, and Android Apps on ChromeOS.
Improved Kiosk app controls for streamlined deployment and management.

These updates provide greater flexibility and control over ChromeOS environments, supporting diverse application needs and deployment scenarios.

Geofencing Dwell Time Controls

The introduction of configurable Dwell Time duration verification for Android devices enhances location-based policy enforcement by:

Allowing administrators to set minimum time thresholds before triggering geofence-based policies.
Reducing premature or false policy activations when devices cross geofence boundaries.

This feature strengthens security and ensures that location-based controls are applied accurately and reliably.