Configure BigFix Runbook AI

This section gives an overview of the common post installation configuration tasks for BigFix Runbook AI. It outlines the different roles and responsibilities, and explains that only users with the super administrator and administrator roles can configure the system.

This section describes the common tasks to be performed for the configuration of BigFix Runbook AI after installation of the product and its components on all servers.

Refer to the BigFix Runbook AI Installation Guide to know about the BigFix Runbook AI installation procedure.

By default, only users with the super administrator and administrator roles can configure BigFix Runbook AI and associated components. A user’s role determines the tasks it can perform. Each role is associated with permissions or rules that define what features the role can access.

The following table outlines the predefined system roles.

Table 1. Roles and Responsibilities
Role Description
Super Administrator
  • All privileges for the administrative features in BigFix Runbook AI
  • Add, remove, and set access rights and privileges of other administrator roles
  • Full operational and management control over all accounts
Organization Admin
  • All privileges for the administrative features in BigFix Runbook AI at an organizational level
  • Add, remove, and set access rights and privileges of other users, roles, and domains in their organization
Operations Users
  • Access and view all resources in an BigFix Runbook AI account but cannot make any changes.
  • Operational control over tickets, ticket logs, and the dashboard.
Operations Admin
  • Access tickets and runbooks for analysis, can view all analysis.
SME Users
  • Access ticket and runbook for analysis
Knowledge Users
  • Operational and management control over Knowledge Analysis and Search Module

An BigFix Runbook AI administrator can define product users and assign one or more responsibilities to each user based on their roles.

To use BigFix Runbook AI, login to BigFix Runbook AI with the credentials of Super Administrator.

Your user role determines whether you can use this option.