BigFix Runbook AI Overview

BigFix Runbook AI is an intelligent runbook automation product that uses AI, ML, and NLP to automate IT operations issue resolution, reducing costs, mitigating risks, driving efficiency, and improving customer satisfaction.

BigFix Runbook AI is an Intelligent Runbook Automation product which is equipped with Artificial Intelligence, Machine Learning and Natural Language Processing capabilities for simplifying and automating the IT Operations issues resolution lifecycle including incidents, service request tasks, change request tasks and events. It leverages its NLP capabilities for analyzing and understanding the context of a specific issue, recommends the most relevant solution and even triggers the execution, thereby enabling Zero Touch Automated Remediation. It also provides AI-driven Knowledge Recommendation by suggesting relevant knowledge articles from various repositories, both internal and external, as and when required by human agents.

When no runbook is available for automated remediation, it searches & downloads relevant executable codes and scripts for subject matter expert to validate, customize, approve, and publish for future use.

Figure 1. Figure - BigFix Runbook AI Workflow

Intelligent automation powered by BigFix Runbook AI can make a tremendous impact in an enterprise, adjusting to the New Normal:

Reduce Costs

  • Achieve up to 30% reduction in service desk related costs
  • Quick and High ROI

Mitigate Risks

  • Avoid operational risks and ensure compliance by avoiding critical outages
  • Reduce escalations and improve SLA compliance by up to 20%
  • Achieve up to 85% reduction in MTTR

Drive Efficiency

  • Automate redundant tasks and let employees focus on more creative activities
  • Reduce manual effort by 30% to 60%
  • Improve customer satisfaction by up to 50% by providing faster incident and service request resolutions.

Rapid Time to Value

  • Quick implementation in 6 to 8 weeks*
  • Leverage 300+ reusable and configurable run books out of the box
  • Achieve zero-touch automation state in 4 to 5 months*

*Conditions Apply