BigFix Application Control User Roles: Policy Manager, Desktop User, and Exception Manager

BigFix Application Control defines three user roles: the Policy Manager/Administrator, who deploys and configures application control policies and manages endpoint rules using the BigFix Console; the Desktop User (end user), who works on a managed endpoint, receives blocked-application notifications, and can raise exception requests; and the Exception Manager, who reviews and approves or denies exception requests in an ITSM application such as ServiceNow™.

The following user roles are present in BigFix® Application Control:
  • Policy Manager/Administrator
    The BigFix Console User/Operator who deploys and configures the Application Control policies, creates and manages the control rules, and reviews the effective configuration of the endpoints.
  • Desktop User
    A user of an endpoint that is managed/restricted by BigFix Application Control. Also referred to as an end user. They receive notifications when applications are blocked and can raise exceptions through the Notification Utility.
  • Exception Manager
    A user of an ITSM application or solution who is authorized to approve or reject the exception requests raised by the desktop or end users. They review the exception requests in the ITSM application, approve or deny temporary access requests, set time limitations on exceptions, and ensure compliance with their organization's security policies.