Troubleshooting
FIPS status remains disabled
Possible causes:
- Services were not restarted.
- Command was executed without sufficient privileges.
- Configuration changes were not applied successfully.
Actions:
- Restart BigFix Inventory services.
- Run the command as Administrator or root.
- Re-run the status command to confirm the current state.
Application fails to start after enabling FIPS
Possible causes:
- Unsupported cryptographic provider.
- Unsupported cipher suite.
- Incompatible SSL/TLS configuration.
Actions:
- Review Liberty messages.log.
- Review BigFix Inventory startup logs.
- Verify SSL/TLS configuration.
- Verify that supported cryptographic providers are available.
Database connection fails after enabling encryption
Possible causes:
- Invalid certificate chain.
- Expired certificate.
- TLS protocol mismatch.
- Hostname validation failure.
Actions:
- Verify server certificate validity.
- Verify truststore configuration.
- Verify TLS protocol compatibility between client and database server.
- Confirm hostname and certificate Subject Alternative Name (SAN) values match.
Data source connection failures
Possible causes:
- Certificate trust issues.
- Incorrect SSL configuration.
- Network connectivity problems.
Actions:
- Verify imported certificates.
- Verify SSL configuration parameters.
- Confirm connectivity between components.
SSL handshake errors
Possible causes:
- Unsupported cipher suite.
- Missing trusted certificate.
- TLS version mismatch.
Actions:
- Review SSL handshake messages in logs.
- Verify certificate chain.
- Verify TLS versions supported by both endpoints.