Troubleshooting

FIPS status remains disabled

Possible causes:

  • Services were not restarted.
  • Command was executed without sufficient privileges.
  • Configuration changes were not applied successfully.

Actions:

  • Restart BigFix Inventory services.
  • Run the command as Administrator or root.
  • Re-run the status command to confirm the current state.

Application fails to start after enabling FIPS

Possible causes:

  • Unsupported cryptographic provider.
  • Unsupported cipher suite.
  • Incompatible SSL/TLS configuration.

Actions:

  • Review Liberty messages.log.
  • Review BigFix Inventory startup logs.
  • Verify SSL/TLS configuration.
  • Verify that supported cryptographic providers are available.

Database connection fails after enabling encryption

Possible causes:

  • Invalid certificate chain.
  • Expired certificate.
  • TLS protocol mismatch.
  • Hostname validation failure.

Actions:

  • Verify server certificate validity.
  • Verify truststore configuration.
  • Verify TLS protocol compatibility between client and database server.
  • Confirm hostname and certificate Subject Alternative Name (SAN) values match.

Data source connection failures

Possible causes:

  • Certificate trust issues.
  • Incorrect SSL configuration.
  • Network connectivity problems.

Actions:

  • Verify imported certificates.
  • Verify SSL configuration parameters.
  • Confirm connectivity between components.

SSL handshake errors

Possible causes:

  • Unsupported cipher suite.
  • Missing trusted certificate.
  • TLS version mismatch.

Actions:

  • Review SSL handshake messages in logs.
  • Verify certificate chain.
  • Verify TLS versions supported by both endpoints.