Welcome
Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Remote Control Installation Guide
By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
Overview of the Remote Control system
The Remote Control system enables remote control via Target, Controller, and Server components that support peer-to-peer and managed operation. Managed mode adds centralized policy, user authentication, and auditing/recording, and can use CLI tools, Gateways, and Brokers to reach targets across restricted networks and the internet.
Remote Control operating requirements
Gateway requirements

BigFix Documentation Homepage
BigFix 10 Lifecycle Documentation
Welcome to the BigFix Lifecycle documentation, where you can find information about how to install, maintain, and use BigFix Lifecycle.
BigFix Platform
BigFix Query
Lifecycle overview
BigFix Lifecycle is single-agent, single-console technology that provides near real-time visibility into the state of endpoints.
Lifecycle guides in PDF format
Following is a list of links to the BigFix Lifecycle guides in PDF format:
Software Distribution
Use the BigFix Software Distribution applications to deploy software to endpoints across your network from a single location. Maintain control and visibility into software delivery and installation. Device owners can use the Self Service Application to manage software and other BigFix actions that are deployed to them as offers.
OS Deployment
BigFix OS Deployment, which is part of the BigFix Lifecycle Management suite, provides a consolidated, comprehensive solution to quickly deploy new workstations and servers throughout a network from a single, centralized location. This solution saves time and money, enforces a standardized and approved image, and reduces risks associated with non-compliant or insecure configurations.
Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
  - Audience
  - Versions
  - Terms used in this guide
  - Overview of the Remote Control system
    The Remote Control system enables remote control via Target, Controller, and Server components that support peer-to-peer and managed operation. Managed mode adds centralized policy, user authentication, and auditing/recording, and can use CLI tools, Gateways, and Brokers to reach targets across restricted networks and the internet.
    - How to use the guide
    - Remote Control operating requirements
      - A Basic installation
        The most basic installation requires the Remote Control target and controller components. Use the two components to start a peer to peer remote control session, for which the policies are defined only at target level.
      - Installation with support for firewall and NAT traversal
        In some environments, it is not possible to open a port in a firewall to enable controller to target, or target to server communication for all endpoints. It is more appropriate to enable traffic from, or traffic to a single computer that acts as a gateway to traverse the firewall.
      - Installation with support for remote control sessions over the internet
        Sometimes the target that requires support is out of network sight in an internet location. For example, in a hotel or an airport lounge.
      - Server requirements
        The hardware that is required by the server component depends on the number of computers that are administered and the frequency that is defined for their status updates.
      - Server environment guidelines
      - Controller requirements
        The Controller is a Java™ based application that can run on the following operating systems with the listed prerequisites.
      - Target requirements
      - Gateway requirements
      - Broker requirements
  - Get started
    Now that you understand the terms and components available in Remote Control, you can identify which components you need to install:
  - Install the Remote Control components
    The Remote Control components can be installed in two ways. If you have access to the BigFix® console, use a deployment fixlet to install the components.
  - Utility for extracting the component installation files
    Remote Control provides a utility that you can use to extract the installation files that are required for each component.
  - Enable secure target registration
    To prevent unauthorized targets from registering with the Remote Control server, you can enable the secure registration feature and use tokens to authenticate the target.
  - Install the driver for smart card authentication
    The BigFix® Remote Control Target provides an installation option to install a virtual smart card reader driver. You can also install the driver by running a fixlet in the BigFix console.
  - Manage the component services
    After you install the Remote Control components, if you change their configuration, you can stop, start, or restart the component services.
  - Enabling email
  - Configure LDAP
  - Configure Microsoft Entra ID
  - Configure TLSv1.3
  - Federal information processing standard (FIPS) compliance in Remote Control
    The US Federal information processing standard 140-2 (FIPS 140-2) is a cryptographic function validation program that defines security standards for cryptographic modules that are used in IT software.
  - NIST SP800-131A compliance in Remote Control
    Remote Control version 10.0.0 components can be configured for NIST SP800-131A compliance.
  - Verifying the server installation
  - Recover from installation errors
  - Uninstall the components
  - Upgrade from previous versions
  - Maintaining the target installation
  - Properties that can be set in the target configuration
    You can configure target properties either during or after installation. The operating system on the target system determines which properties can be configured. The target properties determine the actions that can be carried out during a peer-to-peer session. If you set a server URL and set the Managed property to Yes, the actions are determined by the policies that are set on the Remote Control server.
  - AV Exclusions on Windows, Linux and MAC
    This topic provides guidance on configuring anti-virus (AV) and intrusion detection system (IDS) exclusions for BigFix Remote Control on Windows, Linux, and Mac platforms. It details the specific directories and processes that should be excluded to prevent interruptions or failures during remote control sessions. Proper configuration helps ensure reliable operation and avoids common errors related to AV or IDS interference.
  - Support
    For more information about this product, see the following resources:
  - Notices
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme
Power Management
Use Power Management to control, monitor, and manage conservation policies in your deployment.
Application Control
BigFix Application Control provides a robust framework for managing application usage within an organization. It allows administrators to define policies that dictate which applications can or cannot be run on endpoints, thereby enhancing security and compliance.
Server Automation
Server Automation provides powerful automation. You can use it to sequence automation actions in steps across multiple endpoints.
Virtual Endpoint Manager
HCL BigFix Virtual Endpoint Manager (VEM) enhances BigFix with centralized, unified endpoint management for hybrid cloud and data center environments, spanning virtual machines and physical endpoints. VEM delivers real-time endpoint visibility, policy-driven automation for configuration and compliance remediation, and consistent security controls to streamline IT operations, reduce risk, and strengthen regulatory compliance.
Profile Management
Profile Management is a WebUI-based feature of BigFix Lifecycle. It provides Security Administrators the capability to define and deploy security policies to Windows 10 and macOS devices.
BigFix Remediate
BigFix MCM

Gateway requirements

The computer on which you install the Remote Control gateway must have the minimum following items or specification:

At least a 1 GHz Intel® or AMD processor.
A minimum of 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
A minimum of 50 MB hard disk space.

Operating system support

The following operating systems are supported:

Windows™ Server 2003
Windows™ Server 2003 R2
Windows™ Server 2016
Windows™ Server 2019
Windows™ Server 2022
Windows™ Server 2025
Red Hat Enterprise Linux™ 7.0 or later
Red Hat Enterprise Linux™ 8.0 or later
Red Hat Enterprise Linux™ 9.0 or later
SUSE Linux™ Enterprise Server 15

Supported Architectures

Intel™ IA-32 (also known as x86, x86-32)
Intel™ 64 or AMD64 (also known as x64, x86-64, EM64T)

Note:

IA-64 (also known as Itanium™) processors are not supported.
32-bit support is for Windows™ only.