Exporting and downloading a recording from the server

About this task

After a recording of a remote control session is saved to the server, use the Export session recording function to export and save the recording to your system.

This function can be useful in a number of ways

  • If a local recording was not made during the session.
  • If you want to use the recordings for education or training purposes.

To export one or more recordings complete the following steps:

Procedure

  1. Click Sessions > My Session History.
    Note: If you are an administrator, you can also click Sessions > All Session History
  2. Select one or more sessions.
  3. Choose the appropriate method for selecting Export session recording.
    • Click Export session recording from the action list on the left
    • OR click Sessions > Export session recording
    A list of saved recordings is displayed.
    Note: If the recording export function is enabled on the server, the following message is displayed.

    The recording export functionality is disabled. Please consult the documentation for details on how to enable it.

    . For more information about enabling the export functions, see the BigFix® Remote Control Administrator's Guide
  4. Select the relevant file compression
    Lossless
    To compress the file without losing any detail. This option produces a larger file size. Choose this file type if you require a better image quality or if the recording might be used for editing to provide educational material. To play back this type of recording you must install a QuickTime codec.
    Compressed
    To compress the file and lose minor details. This option produces a smaller file size. Choose this file type if the recording is only for viewing. To play back this type of recording you must install an Xvid codec. The codec can be found on the Xvid.org:Home of the XVid Codec website.
    Depending on which compression method you select, the filename field is populated with a file name and extension.
    filename
    Is in the format SSS-nnnnnnnn.
    SSS
    The session id.
    nnnnnnnn
    The computer name of the target. 
    For example, 152-mytarget
    file extension
    Is .mov or .avi.
    .mov
    Is applied when Lossless is chosen for the file compression.
    .avi
    Is applied when Compressed is chosen for the file compression.
  5. Click Export recording.
    When the recording is exported, the status changes to Exported and a Download option is available.
  6. Click Download.
  7. Click Save.
  8. On the Save As window, browse to the relevant location for saving the recording file to. You can change or keep the name that is given and click Save.
    Note: If you click Cancel, the file is not downloaded.

Results

The recording is exported and downloaded from the BigFix® Remote Control Server and saved to your local system. To ensure that it can be played back correctly you must install the correct codec as indicated in step 4.
Note: For Linux systems, you® must download and install MPlayer with support for the Xvid codec.